Mapping data from multiple Record Producers to one section on COE case

[aguanci]

Hi All, 

I am trying to map the data from multiple different record producers onto 1 Section of COE case. After creating the fields in Form Layout, I attempted to make UI Policies that would control what the fulfiller would see for different types of cases. Example, if HR Service is A then certain fields show and if HR Service is B then different fields show. Some fields are shared across different UI Policies.

After I created 3 UI policies I started to notice I was getting the conflicting UI Policies error. After some research I tried to change the orders and unchecked "Reverse is false" to no success. 

Does anyone have any experience trying to accomplish this?

[Saurav11]

Hello,

Yes you can report on it.

Please mark my answer as correct based on Impact.

[Susan Britt]

You will just need to configure the UI Policies in a way that do not result in shared fields.  I always recommend naming the UI Policies based on the condition to help with these situations.  For example, you may have one that is "HR Service = A", another is "HR Service = B" and one that is "HR Service = A, B or C".  Then add the appropriate fields only to the one that matches the exact scenario, so you have no conflicts.  Another words, if a field should show for services A, B, and C - only add it to the at one UI Policy and not the individual ones for the condition of HR Service - A, etc.  It's usually achievable, once you step back and analyze all the scenarios.