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10-12-2024 05:30 AM
Hello Community ,
I Just installed the Human Resources Scoped App :Core
Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why?
Here's is the installed groups
And List of HR groups that I found on YouTube following a YouTube playlist:
As you can see 21 vs. 18?
Solved! Go to Solution.
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Human Resources Service Delivery
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10-12-2024 06:42 AM - edited 10-12-2024 06:48 AM
Hi @ELMAHDI ,
You can try to repair application . if all groups are not present after installing plugin .
Below are list of components that will get added once you installed application
and after installing plugin clear cache and logout and login again and then check
If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.
By doing so you help other community members find resolved questions which may relate to an issue they're having
Thanks,
Astik
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10-12-2024 06:40 AM
Hi @ELMAHDI
Check the official ServiceNow documentation for roles installed with Human Resources Scoped App: Core plugin.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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10-12-2024 06:42 AM - edited 10-12-2024 06:48 AM
Hi @ELMAHDI ,
You can try to repair application . if all groups are not present after installing plugin .
Below are list of components that will get added once you installed application
and after installing plugin clear cache and logout and login again and then check
If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.
By doing so you help other community members find resolved questions which may relate to an issue they're having
Thanks,
Astik
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10-17-2024 11:08 PM
I agree with @Voona Rohila as I would check the roles instead of the HR Groups.
You can find a list of all roles installed with the plugin here: Components installed with Case and Knowledge Management (servicenow.com)