Multi select with drop down.

[MrGupta__]

In a record Producer, I want a drop-down field with multiple choice, and user can select multiple choices from it.
How can I achieve this functionality?

[Sagar Pagar · Accepted solution]

Hi @MrGupta__,

I believe, it won't be possible to show values as drop-down with multi-choices. But you can use values using List collector variable type.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar

[JamesEcoStratus]

Based on the information you’ve provided, I will try and help.

 To create a drop-down field with multiple choices that allow users to select multiple options in a ServiceNow Record Producer, follow these steps:

1. Log in to your ServiceNow instance with appropriate permissions.
2. Navigate to the Service Catalog by clicking on "Service Catalog" in the application navigator.
3. Create or Edit a Record Producer:
• If you're creating a new Record Producer:
• Click on "Catalog Definitions" under "Service Catalog."
• Click "Record Producers" and then click the "New" button to create a new Record Producer.
• If you're editing an existing Record Producer:
• Click on "Catalog Definitions" under "Service Catalog."
• Click "Record Producers" and find the existing Record Producer you want to modify. Click on its name to edit it.
4. Configure the Form:
• You can add a "Multiple Choice" variable in the Record Producer form. To do this:
• In the form editor, click "Add Variable" or locate the section where you want to add the multiple-choice field.
• Choose the variable type as "Multiple Choice" or "Checkbox" (depending on your preference).
• Define the choices you want to present to users. Each choice should be a separate option in the variable.
5. Save and Publish:
• After configuring the multiple-choice variable, make sure to save the Record Producer.
• Ensure that the Record Producer is published so it's available for users.
6. Test the Record Producer:
• To test the Record Producer, go to the Service Catalog's catalog homepage.
• Locate the Record Producer you created or modified.
• Click on it to open the form and verify that the multiple-choice field allows users to select multiple options.
7. Submit and Review Submissions:
• Users can fill out the Record Producer form, select multiple choices, and submit it.
• You can review submissions in the ServiceNow platform as needed.

Please note that the terminology and the user interface might have changed in newer versions of ServiceNow. These steps are based on the common practices and my current knowledge of ServiceNow pre-Vancouver. If you are using a different version or if there have been significant changes, I recommend referring to the official ServiceNow documentation or contacting your ServiceNow administrator or support for version-specific guidance.

Good Luck,

James