Need help to find the UI Policy that shows a field on a form
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07-20-2025 05:09 AM
I see a UI Policy that hides "Pdf_template" on HR Case table.
But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.
I need to find which UI Policy or client script shows this field on the form
I tried to search UI actions, where the field_ name is "pdf_template" - unfortunately there is no other UI actions for this field
I tried to search client script, where contains "pdf_template" - unfortunately no client scripts related to this.
Im confused what else could set the visibility on the form?
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07-20-2025 05:18 AM
Hi @Sruthi17
in your view:
You see the one UI Policy, in that condition remove it and you will see if there is any other...
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07-20-2025 05:20 AM - edited 07-20-2025 05:23 AM
@Sruthi17
you can check it from here (update your URI):
https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sys_ui_policy_action_list.do
Let me know if it resolved your requirement or anything else is needed
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07-20-2025 07:51 PM
Yes, I checked removing the conditions, and find only one UI Action
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07-20-2025 08:24 PM
Check the conditions in this ui policy, you will see when the action is triggered.
if it is default value, it won’t be set by an ui policy action.
check the field’s system dictionary for a default value
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