Need to configure digestive notification

nikhitha24
Tera Guru

‎10-04-2023 02:27 AM

Hi All,

 

Can someone help me on below query.

 

I want to create a digestive notification for HR task table.

If HR case is opened for candidate he has activity Sets needs to complete Example: Day1 and Day2

Under Day1 Activity set we have 10 HR tasks and for Day2 Activity set we have 15 HR tasks, candidate needs to complete those HR tasks.

for Hiring managers receiving multiple the notifications  each task in activity set. only one notification for one activity set needs to send.

single notifications needs send to assigned to person

Please help me on this.

 

Thank you,

nikhitha24_0-1696411540387.pngnikhitha24_1-1696411607924.png

 

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Susan Britt
Mega Sage
Mega Sage

‎10-13-2023 01:16 PM

The email digests are per targeted record and not the table, so you could have an email digest for all comments added to a case for the day without sending the individual comment notifications.  As of today, it doesn't summarize for all records on the table like cases/tasks assigned to me though.

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Susan Britt
Mega Sage
Mega Sage

‎10-13-2023 01:18 PM

I have not tried this, but here's a mail script article on this use case though.

https://www.servicenow.com/community/developer-articles/digest-notifications/ta-p/2323169

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