Need to show email notes in the activities section of case

[Andre Jones]

Need to show email notes in the activities section of case. 

I have a screen shot that shows "No such parent record" can anyone help?

[RaghavSh]

There is a Service now support case for this issue.

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862665 

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952572 

Please mark the answer correct/helpful accordingly.

[Andre Jones]

Is there a way to target the table through an OOTB method?

Or what is the alternative solution? I see something about scripting. "I need it to target the table sn_hr_er_case

Ex: 

var grIncident = new GlideRecord('incident');
grIncident.initialize();
grIncident.caller_id=gs.getUserID();
grIncident.comments = "received from: " + email.origemail;
grIncident.short_description = email.subject;
grIncident.insert();
//create log entry to know what created/update by this action
gs.log("<custom_action_name> Created Incident:" + grIncident.number, "EMAIL." + sys_email.sys_id);

[RaghavSh]

1st thing you should try is search the email in sys_email table with subject. Then associate target table and target record with that email. Once that is done you should see the email.

[Andre Jones]

Here is a screenshot. Can you go into more detail. I see the target table but what am I supposed to do? Do I do something out of the box? or Script something?