Need to show email notes in the activities section of case

Andre Jones
Tera Expert

AndreJones_0-1696518881331.png

Need to show email notes in the activities section of case. 

I have a screen shot that shows "No such parent record" can anyone help?

10 REPLIES 10

Can you open the notification and check the table in notification?

Is it same as your target table? Is the table in that notification changed recently?


Raghav
MVP 2023

Yes, here is a screenshot

AndreJones_0-1696527122490.png

 

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The table is correct.

Is this happening for all records or just one record?


Raghav
MVP 2023

Only for records related to Employee Relations cases.

Also the preview for the notification looks fine. 

AndreJones_0-1696529609881.png