Need to show email notes in the activities section of case

Andre Jones
Tera Expert

‎10-05-2023 08:16 AM

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Need to show email notes in the activities section of case. 

I have a screen shot that shows "No such parent record" can anyone help?

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Andre Jones
Tera Expert
In response to RaghavSh

‎10-05-2023 12:00 PM

I figured it out. It had to do with the cross scope privileges. Found this article Unable to view email content from Activity stream on HR Case record - Support and Troubleshooting (s... 

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