Non-HR User Assigned an HR Task Unable to See Task

[Kerry Ferrell]

Scenario:

Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to E-Sign the Tuition Reimbursement form.

I impersonated the user and went to Employee Center and they have one item in My Tasks. I click on My Tasks and it says 'You don't have any tasks right now.'

The only HR role the user has is sn_hr_core.hrsm_employee.

I changed the HR Service configuration from Do Not Show Case to Subject Person to Do Show Case to Subject Person, but they are still not able to see the task in Employee Center.

Question:

Am I missing something that I must change from the OOB settings to make this OOB service work correctly? Do I need to give every employee that has the potential to have an HR Task assigned to them an HR Role?

Thank you in advance for your thoughts and assistance.

[Naga Ravindra R]

Hi @Kerry Ferrell 

I tested the same scenarion in my PDI, and it is working fine as expected.

Please double check below configurations:

1. emp start date should not be empty

2. Emplouyee tyep is full time employee

3. for hrsm role it is working fine.

Also try below URL:

Case URL: https://dev221704.service-now.com/esc?id=hrm_ticket_page&sys_id=f694887a476402106ff43833e16d43b1&tab... //change the sysid and add ur case sys_id

Mark as correct, if it helps. Thank you

[Sandeep Rajput]

@Kerry Ferrell It looks like the user to whom the task is assigned to doesn't have read permissions on the sn_hr_core_task table. Please turn on the ACL Debugger and check if the read ACLs are failing for the user.

[Kerry Ferrell · Accepted solution]

Thank you Sandeep. I ran the ACL Debugger and found a small line in one script that states if your session is impersonating then always fail the ACL. I was able to successfully complete the task under my own ID, and I created a new task for another user and had that user log in, not me impersonating them and they were able to see the task.