We have a lifecycle event that facilitates a promotion process. This requires different personas to complete tasks in various phases (per normal lifecycle event/journey behaviour).We have enabled the ability to create a draft on a record producer (Re...
Hi all,I am looking at the OOTB `HR Case Comment` Notification and I want to make one for the `sn_hr_core_case_operations` Table but I am not sure if this event will capture it, I need to make a new event, etc.Any ideas how I can make an email Notifi...
Hello, I am writing a report on the kb_knowledge table and would like to bring in the State from the Approvals tab at the bottom of the article template. Can I dotwalk to bring this into my report? Where would I find these details, or do I need to us...
We currently use ServiceNow for IT Service Management, but our HR department is looking for something to help manage talent management activities. They want associates to create a career profile (with associate education, experience, and career aspir...
Hello! After I finish the HRSD path. I need more knowledge about what's HR. How can I obtain more knowledge about HR area to help me understand process ? Thank you
Trying to enable this on a PDI that doesn't appear to allow HRSD to be enabled. Any idea how to enable on a PDI?
Does anyone know of a way to set notifications to show what is actually updated within a Knowledge Article when edits are made and published? Currently, we only receive an email notifcation stating that there has been an update, but there is nothing...
Im new to learn HRSD : How to implement Knowledge author i want to hide all the Non-HR can & cannot read criteria from the HR knowledge bases HR All Employees & HR Agents so that this can prevent the incorrect criteria from the being selected. Alread...
Attention all ServiceNow users leveraging the Employee Relations plugin! We've identified a potential data leak risk that could compromise sensitive information. While the Employee Relations plugin restricts access to Evidence records based on the as...
Need to show them for all the multi failure exportsets records to get trigger a single notification on daily basis along with link(reDirect to 'list of failure records') in a body of the template notification.
Dear Team,Our Employee Relations users are using on ER HR Cases and they are attaching documents into HR Cases, documents are getting attached to HR case but they are getting below error messages. Unable to identify source of the Read operation on ta...
Hi all,I'm trying to retrieve values as a comma-separated list from a field of type List in a Document Template Script. However, I'm encountering an "undefined" or "null" error only when generating the document in the Workspace. It works fine in the ...
HRSD how to implementAs a knowledge author I want to hide all the non-HR can & cannot read criteria from the HR knowledge bases (HR - All Employees & HR - Agents) so that this can prevent the incorrect criteria from being selected. Any idea how to bu...
Hi Friends,Looking for some help into HRSD Employee Relation HR cases and HR Agent Workspace.We are using a record producer to create employee relations HR cases, all of the provided variable’s details are getting generated and stored into Descriptio...
current.owner = producer.owner;current.type = producer.type;current.module = producer.module;current.project = producer.project;current.priority = producer.priority;current.state = producer.state;current.month = producer.month;current.requirement_dat...
