Hello everyone, I would like to display the relevant value from the SLA duration field in an informational message when a new case is opened.In the record producer, I have a variable set that includes a variable created in a catalog client script nam...
Hi everone,I would appreciate your assistance with an issue I am encountering.How can I make the actions button, which includes the cancel request option, visible to all users? Currently, it is only accessible to those with the Admin role.thanks in a...
I have created a journey of seperation in my instance but when i select the journey type as lifecycle event and journey accelaration it should give me option to add stages and create tasks for emoloyee but i am unable to get any option to create the ...
Hi, I'm trying to enable Agent assist in sc_req_item table in our instance for Service operation workspace. I tried the ff found in the community but to no avail. Can you help? Actions done: Created an agent assist in the contextual side panel.Creat...
When I am trying to make a field (type- reference) mandatory and read-only, I am not able to do it. It is only possible if I change the mandatory action to leave alone.Never I have seen this behaviour, why is it not working.The below screenshots sho...
Hi All! I have created an HR task with Hr task Type: Catalog Item. I have created a record producer and linked it to that new HR task with optional field = true, which gives it the 'Skip' link. The issue is the skip link seems to be getting overridde...
Hi SN Community, I would like to consult if anyone has done SuccessFactors Integration specifically on bringing in data about the picklist for fields that are dropdowns in SF?How did you go about the table structure?The intention is to create record ...
Hi, I have some group, where they have roles starts with sn_hr, but for the roles Assignable by field is empty. But still the managers are unable to edit the groups. Can some one help how to fix this. Checked ACLs, but didn't find anything
Email client templates are just visible to admins on agent workspace even after giving roles as per acls users are not able to see them on agent workspace
This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?
What is the purpose of COE in HR Service Delivery?Why do we need a COE based architecture and rather not have a structure without COE where in I have a case created on General Case table and categorized based on Topic Category and Topic Detail(refer ...
Hi,Can we have a single notification for the whole HR COEs when additional comments are added? Currently, notifications are configured for each COE as per OOB settings.For example, if an HR Talent Management case is created and the assignment group i...
I've built out a new JA plan with tasks to be part of our existing lifecycle event. When I create a new lifecyle event the JA task and the stage the task is under are created with a state of Draft. Do I need to create a flow to have them in the Read...
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
We are trying to integrate ServiceNow with SuccessFactors using SuccessFactor spoke v4.0.1 (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-successfactors.html). In order to setu...
