Issue while accessing the Item - Servicenow
Below is the screenshot of the error message which I am receiving while accessing the request. Please assist!
Forum Posts
How to display a knowledge article in the Search Context (Agent Assist) in the HR Agent Workspace
The sys ID is already added in the resource configuration condition. The article I want to display does appear in the HR case form — I want that same article to be shown in the Workspace based on the short description in Agent Assist. In the Search C...
Resolved! Relative Due Date Trigger field in Journey Accelerator Plan Configuration Task Template
Hello Team, I was going through Journey Accelerator Plan Configuration in "Employee Journey Management" Module in HRSD.Now, in the task templates for Journey Accelerator plan configuration, I found this "Relative Due Date Trigger" I am unable to un...
ensure that assignment group members only have access to the HR cases assigned to their Group
I'm working with HR cases in ServiceNow and I want to restrict access so that users can only view HR cases assigned to their own assignment group. What's the best way to configure this access control? if they search another group case number they won...
Issue with Duplicate Attachment Copying from HR Task to HR Case
I have created a business rule that uses the insert and update actions to copy attachments from an HR Task to an HR Case. However, I am still encountering issues with duplicate attachments being copied. Additionally, attachments are only being copie...
Anonymous reporting center
Hello,We recently installed Anonymous Report Center and are trying to build out the OOTB record producer and Hr service. I am having trouble finding the correct role to assign my HR agents so they can see the cases that are created from the ARC - wh...
Resolved! How to change subject title of entry in Employee Center?
I am aware of the Standard Ticket Configuration for Employee Center and have configured this for my tickets in ESC. However, there is one thing that I cannot change: We want to change what's in the red box to contain custom information. Right now, ...
HR Case Creation
When Direct Deposit Case is completed, Trigger a New Case of “Payroll Unlocking”PushEnquiry Type= Job Changes (Contractual Changes)If Effective Immediately = NoEffective Date = Effective Date from Direct DepositIf Effective Immediately = YesEffective...
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality.
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality. Please check the attached screen for reference. Kindly suggest me how can we do this functionality.
Color-code users in the 'Assigned to' or based on their Assignment Group in ServiceNow
In ServiceNow HR Service Delivery (HRSD), when a user selects an Assignment Group (e.g., "DataBase"), they may want all members of that group to appear in the same visual style—like a specific color—when added to fields such as 'Assigned to' or any o...
Lifecycle Events - Extensions?
Hello, we're building a lifecycle event in where there is a need to either end the lifecycle case after a specific activity set, or to allow the agent to "extend" the case and have it continue following sequential activity sets. If the agent chooses ...
Content Publishing
Hi All,I am trying to deep dive into Content Publishing and I see we have a lot of options in the portal to choose the content format like Rich Text, Banner, Styled content. also I understand Campaigns are a new feature added, so do we have a single ...
Anonymous report center (ARC)- Package & plugin information?
Can someone please confirm on the HRSD package requirement for activating ARC or share the link to the information. To activate ARC (com.sn_anonymous_report_center) for employee relations cases- Do we need separate subscription, or does it come with ...
Client script not working randomly
Hello All, BACKGROUND:I have a record producer on sn_hr_le_case table. In this record producer, there are 2 variables say 'Var1' and 'Var2'.Var1 is a reference field and Var2 is a read-only string field which is auto-populated based on the value sele...
InBound Email Action , Do Not Reply Back Functionality
I'm working on Inbound email actions , and I want to configure one functionality that is if any one of the email/notification contains a note i.e. " Do Not Reply to the Email ".So the end user will not able to reply or we didn't able to receive that ...
