Hi Team, I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have disabled by going conversational interface --> agent chat --> agent chat features --> emoji is disabled. But still the emoji are coming and i am...
Hi all,I'm having a problem. I can't find where to translate the Response templates field like below:How do I translate this? RegardsSérgio
Hi,We are looking to implement Employee Relations for HRSD. We would like to create assignment rules where cases are assigned to an assignment group based on where the subject of the allegation is from. However, we will have cases where there are mul...
What's the best way to run a report or list view of HR Cases that includes both the current Assignment Group as well as the previous Assignment Group? I'm not seeing a specific field in our instance. Any and all feedback is welcomed!
How to add/remove fields on syspopup on user table record on requested for field in hr configurable workspace for ER cases For more details please refer screenshot.
Attachments are not opening in the activity tab of hr agent workspace which comes with the email its shows 0mb while the email that is received to user is opening correctly.But when i try to open the same email from the activity tab in the hr agent w...
I have created document template for RITM table now using flow desinger once manager approval is approved,I need to genereate those document templates as pdf and sent notification with pdf.Can you someone help with scripts how acheive this functional...
Hi guys, I created a knowledge base called for example KBA I created some articles to test on KBA knowledge base to test contextual search but when I search for the keywords, it doesn't show any articles but I can see that contextual search is workin...
User is unable to see the HR cases though user is part of group and having required roles.Have compared with access analyzer with other group having same roles, which results in same access shared with., where other group users are able to see the as...
Hi Friends, We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -No agents meet the auto-assignment criteria for HRC0X...
Hi everyone,I'm encountering a timing issue in the Offboarding lifecycle event in HRSD.Here’s the scenario:A notification is triggered when an Activity in the Offboarding lifecycle (specifically, the activity to confirm the Last Actual Working Date) ...
Hi,I have a use case where I have the following conditions:Group is xyzUser.Area is xyzUser.Management Level is xyzCan I create an HR Criteria that has the conditions for Area and Management Level, then derive a user criteria and check for the group ...
HI All, We have an issue where few users are unable to create expense line under hardware assets. When trying to create the expense line it is showing record not found. Even i have checked the ACL and they do have the required roles to create but sti...
Hello Experts!! Good day!! I'm planning for HRSD Certification with obtaining expert level knowledge in the module. I haven't got chance to work on HRSD module till now. Could you please guide me how to proceed further to complete the certification a...
We have installed Adobe Sign, added some document templates to adobe, connecting them into ServiceNow and cannot find information on how to configure an HR Template for an Activity within our onboarding event. There are only the choices for e-signat...