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How to Boost an article for NLU/AI search

HiI need some information about that How to Boost an article for NLU/AI search in the portali have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem@Ank...

sri vijaya by Tera Expert
  • 1088 Views
  • 3 replies
  • 0 helpfuls

How to make fields read only

Hi Community,Good Day ! In HR Agent Workspace , in the list of HR cases, once we select any cases by clicking on checkbox we can see edit button.Clicking on edit button, form fields are available . How can we make those fields read only leaving some ...

Drishti by Tera Guru
  • 753 Views
  • 3 replies
  • 0 helpfuls

Close complete button on HR Agent workspace

Hi, I am try to troubleshoot why the 'Close complete' button is not triggering the modal pop-up on the HR Agent workspace.   How do I track what the 'Close complete' actually is doing? I have looked into Action assignment and can see its a UXF Client...

ayman_h by Kilo Sage
  • 783 Views
  • 1 replies
  • 0 helpfuls

HR Category list - best practice

Hello, We are currently using the 'HR category' list within the General HR inquiry case type.  Our current HR category list is not working for our teams as it does not let us report easily, specifically which group handled what inquiry, etc.  The HR ...

Gurpreet18 by Tera Contributor
  • 1153 Views
  • 1 replies
  • 0 helpfuls

Servicenow OOB Font Family/Font Types

Hey, I'm working on the ESC changes, I'm editing one of the widget sub topics and i need to add the font family in CSS as 'MS Gloria' as per the requirement.can anyone help where i can find all the OOB Font types available in ServiceNow and do we hav...

s_dinesh01 by Tera Expert
  • 967 Views
  • 3 replies
  • 0 helpfuls

Resolved! Flows are not canceled after ticket closed

Hi everyone,We have many flows in the HR scope and the tasks are triggered in sequence. It means that only after a task be closed, the next one is created.The problem we are facing is that when the ticket is Closed/Canceled before the flow over, the ...

HR agent workspace as default landing page

hi! How do we set the HR agent workspace as the default landing page? I was reading from this post and I wasn't sure I got the direction. Thanks in advance, Community! HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community

SNhydrone by Tera Contributor
  • 953 Views
  • 1 replies
  • 1 helpfuls

Landing Home page of HR Agent Workspace (Configurable)

Hi,On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. For Example as you see in below screenshot:I have edited the report that shows "SLA AT RISK" an...

Rkanodia_0-1717066382884.png
Rkanodia by Tera Contributor
  • 2931 Views
  • 8 replies
  • 0 helpfuls