Estimated Time to Resolution HR Case
I want system will calculate and display the ETTR in the HR Case list view if selected as an option
Forum Posts
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.Please guide me how to do this.
How Enforce Security Rule works?
Hello, I have learned that there are system properties glide.enforce_security_scope.<scope_name> which secure the HR data from accessing by non-HR users.I have read Docs and KB article but I could not fully understand how it works. Is there anyone wh...
How to check the integration with workday
Hi Experts, Workday to ServiceNow users integration . When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should i need to change in integratio...
Best Practice for SN Variable Options
We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...
Add custom rule in ask for approval action
Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?
Case card configuration for teams notification
We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...
Store month and date value in system property
I would like to store national holidays month and date value in system property so, that I can compare termination last working date field from HR profile. Can you suggest that how can we store date and month value in system property?Thanks,Sireesha.
Populate Parent HR Service, COE, Opened for and Subject for to Child case on case creation page
HR Agent Workspace - Populate Parent HR Service, COE, Opened for and Subject for to the Child case on case creation page.Case Creation Page is used for the creation of new Child case, new HR case, new additional case, etcIf Child case is created fro...
Resolved! Facts & Figures on the benefits of using ServiceNow for HR
Hi everyone, As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...
In my dev instance, I am able to see the "Remove" option when sharing a dashboard. However
Hi all, , in prod, this option is missing.I'm in the correct application scope in both environments.Other options like "Can view," "Can edit," and "Can share" are available and working in both.The issue is only with the "Remove" option not appearing ...
Resolved! Ldap integration not getting captured in UPdate set
I have integrated LDAP to fetch data from Active Directory (AD). Initially, the data was being captured correctly in the update set. However, due to an issue, that update set became corrupted and had to be discarded. Unfortunately, the associated dat...
How to trigger an activity from other activity in Lifecycle event
Hi!I need two activities to be triggered after the first one completes.To do this, I created an activity container and placed the three activities inside it. The first one has an order of 10 and the other two have an order of 20.It turns out that whe...
Resolved! How to Configure a new Field on 'Create new Case' page in Agent Workspace?
How to implement a new field on 'Create new Case' page on Agent workspace? please find that attachment, for quickly understanding my concern,...
Resolved! ESC Portal - Dock Chat instead of Pop Up
Is there an ongoing development or future enhancement to the chat functionality? Instead of a pop upDock it to esc portal
