How to trigger DT DocuSign Integration Flow
Hi all, I want to trigger "DT DocuSign Integration Flow", but this is a parameter named "Document Task Execution", how can I create this record and set this parameter?
Forum Posts
I need to set the due date of document task as employment start date of user
Hi, I need to set the due date of the document task as users employment start date. how to achieve this requirement. If anyone worked on this requirement, please let me know. Thanks.
HR case is not close complete on acceptance by employee via esc portal.
Hi All, HR case is not updating from awaiting acceptance to close complete when employee accepts it from esc portal. However, its working for admins.
Recent and Popular Item widget showing IT catalog items in ESC portal
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
How to have Dynamic Date for HR Document Template.
is it possible to get the actual date when it was SIGNED to be recorded, NOT when was the task is generated? so maybe it is dynamic that can change. because date is not dynamic.Also, can i call script in HR document template like how we call script ...
I need to send 5 attachments to a user through servicenow so that users can be able to download
Hi, I had a requirement to send 5 attachments to end user, but that must be attached automatically.I tried the below ways:1. By manually opening the HR task and added the attachments and assigned to the end user, end user is able to see them on the H...
Facing issue while Deleting header image from document template
Hi everyone, i am trying to delete the header image from multiple document template. Although there's a delete option for theHeader image, after deleting it and publishing the document template,the older header imageStill appears.any suggestions on ...
I want to customize the OOTB Comment and Reply functionality
I have to customize the KB article comment and Reply functionality as per below requirement:The comment box should be enabled only when the rating selected is 1 and 2, Employee should be able to access self-comments in the form of summary instead of ...
Move attachments from HR case to HR task without duplicate attachments
Hi,I have a requirement where we need to move all the attachments from HR case to all associated HR tasks without duplicate attachments get copied. I have tried with before/after BR [insert and update] on HR Case table but it is not working. No attac...
How to Restrict Access to Specific Attachment Records in ServiceNow?
Is it possible to restrict access to a particular attachment record in ServiceNow so that only certain users or groups can download or view the attachment? I need a way to enforce permissions for specific attachments that differ from the default reco...
I want to show new choice in the suspend reason dialogue box which appears when I select suspend case.
I want to show new choice in the suspend reason dialogue box which appears when I select suspend case. Out of box there are four fields User, Company, Group and Others. I want to create two new options (example not completed and not escalated) and fo...
Interface ServiceNow HRSD & SAP HCM
Dear community,has one of you developed a interface (CPI, BAPI o OData) between ServiceNow and SAP HCM?
survey reply emails
Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate.
How to hide post button on portal while ticket is closed
Hello, I want to hide "Type your message here" input box , Post button and attachment button from portal for those tickets which are in closed complete or cancelled state.I tried it by adding code in HTML and Server side in Widget but no luck Require...
Portal Carousel Banner Entry using Campaigns
We would like to display a banner in our ASC home page carousel widget that notifies an associate of an upcoming Holiday, starting 5 days before the Holiday and ending the day after the holiday. We then want this banner to re-display every year.I wa...
