Onboarding tasks- comments on task level roll up to parent.

[niveditakumari]

Hi, 

Onboarding tasks- comments on task level roll up to parent.

As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. 

When employee or manager submits comment on Onboarding task then I should see all comments on HR case. 

Can anyone please help me to achieve it. 

Regards, 

Nivedita

[Sandeep Rajput]

@niveditakumari This is going to be slightly complicated if you are not aware of the Application cross-scope restricted caller access.

As a first step you need to navigate to Application restricted caller access module

You will be taken to the following list.

Here you need to set the status of all those records which are in Requested or Invalidated state. You might need to switch to different scopes to set status to allowed as these records reside into different scopes.

Once allowed test the HR Task comment functionality again and if the error still persists, you need to create a restricted caller access record in the Application restricted caller access as follows.

Make sure to select the scope as Human Resources Lifecycle events before creating this record.

When you select the Target Lookup following pop-up would appear.

Select HR Lifecycle Events from the table list, do not select anything inside the document field.

Save this record and test again. Hopefully the error will not appear again and the BR will copy the additional comments from HR Task to HR LE case.

[niveditakumari]

Hi @Sandeep Rajput, 

I know Application cross scope restricted caller access is use to access one scope to another scope. 

Can you please tell more about Application cross scope restricted caller access with above example. 

When we create Application cross scope access for above requirement.

Can you please make me understand for below screenshot why you have selected it. 

Regards, 

Nivedita

[Sandeep Rajput]

@niveditakumari Human Resources core and Human Resources Lifecycle events are two different applications operating in different scopes. In order to access data of Human Resources Lifecycle event from Human Resources Core application, we need to define a Restricted caller application record in target application scope (which is Human Resources Lifecycle Application in this case).

[niveditakumari]

Hi @Sandeep Rajput, 

I have tried this approach and I have created business rule and Application restricted caller access but it seems it is not working. 

Can you please check it and correct it. I have to complete it soon. 

Regards, 

Nivedita

[niveditakumari]

Hi @Sandeep Rajput, 

I'm getting it this below error. 

Can you please help me to correct it. 

Regards, 

Nivedita