personal notes in contexual side panel in Hr agent workspace is not showing

[sri vijaya]

Hi 

In release notes for Washington ,i saw a product documentation that in HR agent workspace contextual side panel i can see "add personal notes"  as well for agents to add personal notes(Attched ServiceNow documentation)

Add personal notes (servicenow.com)

But in personal ServiceNow PDI which is Washington version, i am not able to see this feature is available 

Do i need to update ay plugin for this?

Please help me to resolve this issue

@mattlloyd 

[Sandeep Rajput · Accepted solution]

@sri vijaya Try updating the version of Agent Workspace for HR Application and see if the personal note option appears for you.

[sri vijaya]

Hi @Sandeep Rajput 

Can we update the name from "personal notes" to "Add personalized notes" if there is any way ?

[Sandeep Rajput]

@sri vijaya You can search with message Personal Notes in sys_ui_message table and see if there is a key with the same name. If you find it then rename the message to Add personalized notes.

Hope this helps.

[kartikey]

Hi @Sandeep Rajput , i tried to update, still it's not visible to me.