Hello @jawaser780 !
ServiceNow has fundamentally changed how certification exams work, especially around vouchers, eligibility and retakes. In summary:
- It has eliminated exam vouchers entirely and replaced them with a course-based eligibility model, meaning candidates must complete the correct training before they can even register for an exam.
- Exams are now registered in ServiceNow University and delivered via Pearson VUE, with a strict 90-day window once registration occurs and no refunds if the attempt is missed.
- Several CIS certifications now require CIS-DF (Data Foundation) as a mandatory prerequisite, retake rules have been overhauled with longer waiting periods after multiple failures and while on-demand courses remain free, exam attempts are almost always paid unless included with instructor-led training or limited promotions.
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