preview document issue on Agent worksapce

[username21]

Hi All,

I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. 

Encountered a server issue. Please try again. 

Please assist.

Thanks,

[AnubhavRitolia]

Hi @username21 

Please refer below link for similar issues and solution:

https://www.servicenow.com/community/developer-forum/not-able-to-view-attachment-in-agent-workspace/...

https://www.servicenow.com/community/it-service-management-forum/how-to-enable-attachment-previews-i...

https://www.servicenow.com/community/now-platform-forum/is-document-viewer-supported-by-agent-worksp...

https://www.servicenow.com/community/now-platform-forum/unable-to-preview-pdf-in-agent-workspace/m-p...