Fill document button is not visible on document task in agent workspace
Fill document button is not visible on document task in agent workspace
Forum Posts
Select button on Attachment window of agent workspace not visible
Hi There, HR Agent creates task on a HR caseTask attachment field does not allow you to upload a document - no 'select' button.I know it is controlled by role as admin can see the button however not sure where these configuration of this Ui action is...
Want to schedule meeting in Outlook and make it recurrence as well .
Hi , i want to schedule meeting in Outlook using Servicenow but i am not able to do it and the main thing is that I should also able to schedule recurrence of meeting . i have gone through a article , link given below , But not able to understand pro...
Resolved! Limits of Activities and Activity Sets in LifeCycle Event
Hello everyone,I'm learning about Lifecycle Events feature in HRSD.I did not find any documentation mentioning the limitation of Activity Set and Activity of 1 Lifecycle Event. So how many "Activity Sets" and "Activities in an Activity Set" can I cre...
Change " Accept Resolution" Text on Tasks/To Do's>All To-dos tab in HR connect portal.
Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this.
Sharing Lists in HR Agen workspace
if I have a filtered list in my Agent Workspace, Can I push it to other agents?
Notification Setup on Suspend Status
I would like to explore the possibility of setting up an automated reminder notification for cases that have been in suspended status for 2 or 3 days. It would be helpful if the notification could consider instances where the suspend status is due to...
Who added me on a Watchlist
If someone adds me as a watcher on a case or multiple cases, can I see them on a list in Agent Workspace or a report?
HRSD Agent Workspace g_aw.openrecord() question
Hello all, Is it possible to auto populate a couple of fields on the target record with the aw_openRecord() ? I've spotted that an OOTB ui action is already doing that (Create HR Case on the Interactions table): Here's the OOTB Workspace Client Scrip...
Resolved! Triggering Lifecycle activity sets at specific time per individual?
I was trying to do something that I think shouldn't be as complicated as I think it is, and I was wondering if there's a better way out there. My problem is the following:I want a Lifecycle Event Activity Set to be triggered on the day that a New Hir...
Resolved! make variables mandatory on variable editor
Hi Team,Can anyone help me please. I have a field on variable editor when catalog task is close complete should be mandatory.
Auto approval on flow designer
Hi team,I am facing issue like once manager is approved then group approval to be auto approved.how to achieve this please refer below screenshot.
Assigned to not able to see transfer case
Hi team, Can anyone help me please.assigned to not able to able to see transfer case methods.
Enable minor edits to a published article without creating a new version Property Not working
Hi team, We have enabled minor edits to a published article without creating a new version property, And added Valid To, domain expert, kb_category fields to the list of fields. But If I open published article Valid To, domain expert, kb_category fie...
Activities is not visible in Playbook
I am facing a issue in Playbook in HR Agent Case Management Workspace. My activity set contains 7 to 8 activities but once the activities are triggered it is only showing one activity in the Playbook even though all the activities are triggered, also...
