We are going live with ServiceNow in just a couple weeks, along with Employee Center Pro. We have two SN internal KBs we have been using for the past year and have been appreciating how this pulls into the case/workspace with Agent Assist. My questio...
Hi, I am having a requirement to have condition based statements to be included in my offer letter. I could see Document Template blocks, document template block contents and document template scripts are the concepts we can leverage to achieve this ...
I am trying to start a conference call from one of the incident records, but the alert in red says 'Failed to create a meeting'. Could you kindly provide any solution to this?
Hi all, I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification). I want to realise this by using Chat on Teams not ...
Our HR Support Center team requires the ability to have access to all content in Knowledge Articles and Blocks. It has come to our attention that when utilizing the Agent Assist "Search as Customer" in HR Agent Workspace, they are still seeing all co...
How to dynamically add images through script or pdf mapping.
Hi All, I am trying to migrate from Agent workspace to HR configurable workspace. But, during the configuration steps I am having few difficulties and can't find any documentation related to the configuration steps. In the previous Agent workspace we...
Hello,Does anyone know how to set the View Article button in Genius Result to display?Thank you very much.
As part of onboarding process there is a group of non-hr people would like to see the data related to specific HR Cases
Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra
Hi, I would like to know the difference in usage between these two tables. Both seem to be master data for HR-related systems.- HR Operations System [sn_hr_core_op_system]- HR Account [sn_hr_core_hr_account]
Hi Everyone, I need to migrate the records of the sys_email table from one instance to another, but for sys_email table there is a data rotation that's active which purges the email records after a certain interval, does anyone know about any other ...
HI Team, I am looking to have a filter with Knowledge Base as a filter. Similar to the attached screenshot. Please let me know how can that be achived. Thankyou
Hello I have received a query from my customer stating that the HR agents are unable to view employee documents.On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (Us...
Hi,Please tell me about the features of Content Experience!I believe that Campaign Content in Content Experience controls execution through the Schedule of Content. However, when there is no Schedule Content, it doesn’t get displayed. Is it necessary...
