Where is User Creation Logic during New Hire Onboarding case creation

Hi, I am learning OOTB onboarding lifecycle configuration.Do you know where is the logic to create user during submitting new hire onbording case? 

Article List Style Position Property

Within the creation of a knowledge article, we utilize a lot of bullet lists that are published for employees on our ECP portal. Once published, the bullets are stuck in a property style of "inside" (see below #1). We know we can change this inside t...

Performance issue on Advanced reference qualifier

We have written one script include in global scope and calling it in Reference qualifier of Human resource:core scope.We have one field referencing to user table in which we have reference qualifier to advanced from that we are calling script include...

Auto generated tasks for HR Agent

Hey Team,  I would like to create an app that will trigger Tasks for HR Agents on monthly basis automatically to do remind them about some repetitive tasks (like: create a report, do some review etc.). I have created some really basic flow and founda...

HTML type variable on Record Producer not working as expected

I  have a HTML type of variable on record producer, when I input some data in it by selecting bullets like below 1. ABC2. DEFAnd then once submitted it's not showing entered data as is instead it's showing 1.2. ABC3.4. DEFHow can this be resolved?

Do not generate cases in ServiceNow when the user adds their email in a team meeting.

Hello Team, User  accidentally added the group email address to a team meeting, which triggered an unexpected HR case in ServiceNow. Could you please help investigate how this is currently configured and ensure that meeting requests do not generate c...

Cancel HR Lifecycle Event Case

Hi, I'm making a lifecycle event case for onboarding new hire.I opened a lifecycle event case and tried cancelling by clicking the cancel button.A form to enter a reason for cancellation opens and when I submit, nothing happens.I thought that the tas...

at what peak hours the retention rate increase most

at what peak hours the retention rate increase most, Any way to get this?

inactive sold product should not be visible when creating the case in servicenow

send email with dynamic data

Hi, I'm trying to send an email with dynamic data. I made a task with 'Email template', 'Email subject', and 'Email body' fields. When a user selects an email template from the 'Email template' field, 'Email subject' and 'Email body' field will auto-...

Cancel a lifecycle event

Hi, I am a little confused. I made an onboarding lifecycle event and opened a lifecycle event case for a user. I tried cancelling the case, and the state changed to 'Cancelled'. However, the child tasks' state didn't change. About a week after the at...