Resolved! Transferred Cases Numbers
Hi Community, We would like to pull a report that shows how many cases the HR Shared Service Center transferred to the COE whether we used "Transfer Case" UI action or reassigned via modifying "Assignment Group".
Forum Posts
Resolved! Created related list for assignment rule for HR service
Hi All, Can someone help me on the below issue please. I have HR Service name (Hiring Permanent Staff) under this service in ,related list I have created new tab assignment rulesHR service table is talent management I want to visible in assignment r...
My support Footer
Hello Team, recently I am facing an issue in the Portal , the footer is coming up in the middle instead of at the bottom , but when I zoom in or zoom out the portal, the footer goes back to the correct place.I checked and couldnt find any widget whic...
Workday Integration
I have a requirement to create a new Catalog Item which will collect employee names, their current cost center and their new cost center. That part is done. The tricky part is then sending that change to Workday and having it modify the new cost cent...
How to compare the date between GlideDate and GlidedateTime fields in an Onchange client script
Hi all , In a Form , I got Submissiojn Date & Time field (glide_date_time) and SLA Date (glide_date) fields. I am trying to write an onchange client script on SLA Date field to check if the entered SLA Date is greater than Submission Date and if no...
Choices are not shown on dropdown of Awaiting info on Hr agent workspace (configurable)
Hi On my instances for HR case when we suspend any HR case Suspend dialog box pops up, but dropdown choices are not showing for reason on HR Agent workspace, similarly when I try to do same on native view of hr case dropdown choices are shown in Reas...
Record Producer is not visible in the ESC portal
Hi all, i have created a record producer for the payroll HR service, but the record producer is not visible in the esc portal.can some one please let me know what are the conditions we need to check before creating new record producers in the ESC por...
Hide hr service name and opened for user name in HR Tasks in Service Portal
how to hide the HR Service name and Opened for User name in HR Task of only for particular lifecycle event HR service onlyAs above attachment yellow high lightened one need to hide if that HR Task assigned to user impersonated
Resolved! HR Agent Workspace calendar icon remove from modules
Hello Experts,I see new icon with calendar name is added in HR Agent workspace menu to my dev instance and i checked in workspace module list but nothing was found with the name calendar. kindly help me to understand, from where it is coming? its not...
Now Assist Topics not visible in Virtual agent.
Hello,Good Day,Below i am trying to enable now Assist topics for virtual Agent.but i am not able to find in my instance.Current version:- Watchington DC patch 4.Above Screenshot is the product documentation.In the documentation i found now Assist top...
Not able to see journey application in now learning servicenow instance.
Hi, I am not able to see the journey application in now learning ServiceNow instance. Let me know what is the problem. Kindly help in this as i am not able to complete task in now learning.
Resolved! HR Tasks - variables are not populated in the portal, but are populated inside hr task record
Hi. I have a flow with an action to create an HR task and send that HR task to someone to be visible in the portal. The objective is for the user to access the portal and send some variables with information. Some of these variables must already be p...
Need to create a Module in agent workspace to display KB articles that are users region specific
HiI need to create a new module in agent workspace, that module it should display the user's region-specific KB articles should be shown, like for example if India employee opens the module all India kb articles it should be visibleThe condition i am...
Resolved! Bulk close cases
Hello, We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?
Knowledge articles going through approval workflow at the time of republishing
I have knowledge article versioning (glide.knowman.versioning.enabled) enabled in my instance. The knowledge articles once checked out needs to go through the same approval workflow again at the time of republishing. How can I skip this approval step...
