"Reply To" field on Email Client Template

[Prabha]

Hi,

I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything. 

When trying to achieve this, I see that the "Reply To" field is auto populating the instance's email address ie I configured this template in our Dev instance  and the email address of the Dev instance is auto- populating in the "Reply to" field.

I also tried to disable/hide the "Reply To" field by setting the below to False : 

This configuration has moved to the default Email Client Configuration record Override the email 'Reply to:' address in the email client.

or set the Property name: glide.ui.email_client.reply_to as False. But really want to make sure that the "Reply To" filed shows up blank and does not auto populate anything.

I have attached screenshots for your reference. Appreciate your input on this.

Thank you,

[sachin_namjoshi]

Follow below solution

- Remove mail script calling from your client template.

- Add "Reply to" column in form layout of your client template and use code from below screenshot in reply to column. 

You need to make sure that sys_user table has some field (may be you need to create custom field on sys_user table) which is empty for all users on your instance.

e.g below code in screenshot gets title of the current user in reply to in client template

[steven89]

Hi @sachin.namjoshi @Pratiksha Kalamkar ,

I am also having this issue. Where exactly should the below be set as I can see no 'script' field on the 'sys_email_client_template' table.

email.setReplyTo("");

Thanks

[Pratiksha Kalam]

Hello,

Try this one,

		email.setReplyTo("joe.employee@yourcompany.com");			

If answer is helpful please mark correct or helpful!

Thanks,

Pratiksha

[aruncr]

You can just add "javascript:current.reply_to=' ';" in the Reply to field of the email client template.

Please refer the screen short.