Response Template creation

Henrietta T
Tera Contributor

‎02-27-2023 03:37 PM - edited ‎02-27-2023 03:39 PM

I'm a knowledge/content manager also managing the creation/updating of Response Templates & Fulfillment Instructions used by our HR agents. I know how to create response templates, however, I'm wondering if anyone knows the best way to create response templates that have multiple translations that should be associated (similar to now knowledge content is managed). Right now I can create separate templates for each translation but the system considers each a unique/separate template.

Is there a way to create and have them all associated like a parent/child relationship. Right now I'm having to make sure the titles of each are clear to our agent, but not ideal to have a list of the same template and have to pay extra attention to the title labeling. We do not use machine translation, each item is provided and we manually build into the system.

Example: 

1. ES-Direct Deposit Form Response

2. EN-Direct Deposit Form Response

3. FR-Direct Deposit Form Response

Etc... 

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‎02-28-2023 10:11 PM

Hi @Henrietta T ,

You should be using this Solution for your requirement :https://www.servicenow.com/community/developer-forum/response-templates-translations/m-p/2432009

 

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