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HR related Table list

Hi, I would like to have a table list which is used by HR related application.At first, I thought that Docs article include table list while installed by HR related plugin but the Docs does not list not all tables.So, I am thinking that to filter the...

Resolved! SLA Business Elapsed Time on HR Case

In my SLA dashboard and I can easily get the actual elapsed time.I am looking for the business elapsed time to add to the SLA dashboard.Since the actual elapsed time is 24/7, I need to report on the actual time an employee worked on the case.Maybe I ...

Resolved! Empoyee Center, My favorites widget is not correctly shown

My favorites widget has always message shown below, even when I do not have favorite items the message is there. 'Date added' field and 'card view/list view' icons are place outside the widget. Is there any way to move them inside the widget.@Rob Ses...

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Baatyr Patta by Tera Contributor
  • 1085 Views
  • 10 replies
  • 0 helpfuls

Declarative action type for UI action issue

Hi All,There is OOB "Transfer Case" button which Action type is "Declarative". We have deactivated the Declarative action &enable "Format Configurable Workspace" option. So that OOB COE option is not available in the transfer case dialog Window. Coul...

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Wanted to push updated dates & other attributes back to SuccessFactors

Hello connections,I have a requirement to push dates & other attributes back to SuccessFactors. Currently we are using Integrations Hub to pull data from SuccessFactors into ServiceNow but wanted to know if Integrations Hub can be used to push data b...

Lak by Tera Contributor
  • 249 Views
  • 1 replies
  • 0 helpfuls

different link types in module creation

Hi All,I am learning module creation and saw there are lot of link types. Can someone explain each one with an example.Thanks in advance.

kali by Tera Contributor
  • 1444 Views
  • 1 replies
  • 5 helpfuls

Help on NLU Reporting

Is there a way we can link the open_nlu_predict_intent_feedback table with the interaction table in creating a report? We are trying to look at the feedback and also see when that led to a live chat transfer that also includes the interaction number.

Data resources on UI builder

Hi, I want to edit the data resources that are there on my landing page of Agent workspace for HR case management , it shows it is in read only mode. Can someone please help me. I am trying to edit the data resources on tha copy variant page of my la...

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Rkanodia by Tera Contributor
  • 834 Views
  • 5 replies
  • 0 helpfuls