Restrict Access to HR Cases by Assignment group

Sabrina10
Kilo Guru

‎11-27-2018 05:35 AM

Has anyone had to restrict access to view/edit HR cases by assignment group? If so, how did you approach it?

All of my HR groups have the sn_hr_core.case_writer role, but I only want them to be able to see cases that they are assigned.   HR Admins can see all cases.

We've started down the path of extending the hr_Case script include and modifying ACLs, but I'm wondering if there is a better way.

thanks

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quentin_gillet
ServiceNow Employee
ServiceNow Employee

‎11-27-2018 05:46 AM

ACL are the most secure option.

 

You can however if you wish modify the Restrict Query business rule to cater for your needs.

Pranay Tiwari
Kilo Guru

‎11-27-2018 06:18 AM

as you said you want restrict access to view/edit. So for view go with view rule as per your condition and for restrict edit go with ACL.

 

And if you achieve this by ACL then why you looking for other.

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