In HR Agent Workspace, there is no filter or condition for Opened For and Subject For fields, how can we add a condition here that it should only display users with HR Profile.
Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...
Hi all, first post here so bare with me We're looking for a cleaner way to handle asset retrieval when employees are offboarded. At the moment, our HR cases kick off some IT tasks (AD disable, laptop recovery, etc etc), but the actual process of gett...
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
Tab is always 'Loading visualization data' and will only display correctly if Refreshed in Platform Analytics Dashboard. How can i restrict this behaviour?
Hello everyone, I am working on the third task of the Human Resources (HR) Fundamentals Simulator. I verified everything, but the lab won't be validated. What can I do to proceed the following labs? Thank you so much in advance.
Hello, Is it possible to set the Case Timeline Ribbon to be minimized (collapsed) by default when you view a Case? It takes up a lot of vertical screen space and creates a poor user experience for our ER team. The only solution I have come across is ...
Hi All,We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached ...
Dear Team,Greetings I would like to understand the Mapping of covered countries impact if any:Some assignment groups under the People Services team are not mapped with any covered countries,will there be any possibilities impact when we try to map th...
Hi, Is there any possibility to change the font for entire Portal. Let me know the best way to change the font if possible. Thanks & Regards
I am trying to use 'Use global descriptions for translations' of document task template to translate short description/description of document task, it does not work.I tried 'Use global descriptions for translations' of HR task template, it is workin...
I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...
Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...
Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...
When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...
