Resolved! Rename Reply to field on Compose Email UI in HR Agent Workspace
Hello , Is there a way to rename the "Reply to" field on the Compose Email UI in HR Agent Workspace?Client requires to update the "Reply to" label.
Forum Posts
Lifecycle Events: Customisation to OOTB Journey.
Hi Community, We were trying to do some customizations to the OOTB Journey for one of our Lifecycle event in HRSD. Can someone suggest if its possible to make this happen or any guidebook to follow? If anyone has done this before, please suggest som...
HRSD Integration Spoke: Employee time off action does not work
We have an integration setup done with SuccessFactors to pull the details for HR Profile/ worker profile and job table details. Upon adding the relevant Employee Id and time period while testing the action 'Employee time off' , to fetch the long-term...
Automated work assignment for HR cases
Hi All, We have a requirement that a new skill must be created and assign that skill to 4 agents and1) Case allocation should be independent of an agent's current workload. Cases should be allocated rotationally to available agents.2) Cases should on...
Importing checklist items on HR template to test instance
Hi, I have a requirement to created a checklist item for of the HR template, when the template is selected on the HR task then the checklist item is added but when I moved the created HR template to test instance form development instance it is not m...
Access to sla definition created on sn_hr_er_case table
Hi All, We have an issue with access to 'SLA definition(conteact_sla table)' created on 'sn_hr_er_case' table which is 'human resource:employee relationship' scope . The sla definitions are visible to me as an admin but for a non-admin who has 'sla m...
Unable to add 'Give Feedback' Drawer option in Custom ESC Portal
I have a requirement to add the feedback option in my custom ESC Portal . I have tried adding feedback configuration by navigation to Employee Center --> Feedback Configuration but it does not show up.How can i enable it on custom portal with an exis...
Fetch records based on logged in user from a custom table
Hi All, I have created a custom a table sn_hr_core_request_type, having fields like below I have created an HR Service which associated with an Record Producer, record producer is having variable: I need to show Request type choices based on availab...
Add services to child tasks
Hi,Is it possible to add hr service field on the hr child task of an hr case? If yes, how it can be done and can we populate the hr service same as the parent hr case to the hr task? Thanks in advance!!
Transfer case button is not working
HI Community, Im facing an issue, in HR Workspace we have a button transfer case when i click on that no action is taking placeUI Action:condition: current.active && gs.hasRole('sn_hr_core.case_writer') && (current.hr_service.value != hr.BULK_PARENT_...
HR document templates text size mismatch
Hi Experts, Requirement is to generate documents in HR CaseI created a HR Pdf template (PDF has fillable fields). is correctly mapped. But the pdf document text size and the dynamic value generated text size is different.Does anyone know how to match...
How to write script parser in ServiceNow Data Stream using SOAP
Hi All, With the help of ServiceNow Data stream (within Flow Designer) we have setup an integration with Workday using SOAP. I need to know the concept of creating the script parser so that I can use the XML response and map it with the ServiceNow re...
Resolved! Need information on who can decrypt/ view thevalues on National Tax ID field in HR Profile.
Hi, I recently came to know about the National Tax ID field (San Diego release) in the HR Profile table (similar to SSN) with the ability to encrypt the values . But we couldn't figure out how and who can Decrypt/ view the values in that field. Doe...
How to view value in National tax ID (encrypted) field
We have the field "National tax ID (encrypted)" in HR profile table. How can we make the HR Agent view the data in this field as it is a business requirement?
Need to block incident from creating based on subject line of the mail
HI Community, I have a requirement, whenever we receive a mail from noreply@domain.com from this mail id we need to create an incident same way we need to block the emails (stop creating incident) which are coming from noreply@domain.com id with su...
