Configure the header of application center
can anyone please me how to configure the header of application center as i can't see it in taxonomy. It not same as employee center as it's for candidate application.
Forum Posts
Lifecycle event: Employee form MRVS
Hi All, We have a requirement where we need to get the family details from the employee.The customer basically asked for a multi-row variable set so that the employee can enter the family persons along with their details (First name, Last name, Gende...
Ability to select and move attachments in HR agent Workspace
In the HR Agent Workspace, I need a UI action that, when clicked, displays all the attachments associated with the current HR case. The user should be able to select individual attachments and move them to another HR case record based on their select...
Cannot find “Granular Delegation List” / “Edit Granular Delegate” widgets
Hi All,I installed the Granular Delegation plugin in my PDI and can see the widgets “Granular Delegation List” and “Edit Granular Delegate” under Employee Center Core.However, in my client instances (Dev/Test/UAT), I get the error:Cannot find widget ...
Resolved! HR agents in collaborators not able to edit the Cases
Hi Team, I am new to HRSD module, I have requirement to fix the Collaborators issue in case form. I gone through Collaborators functionality in docs, the believe users in Collaborators filed they have full access to the respective cases. Now the iss...
ER Case Requested for profile details Should Not be update while transfer the case to other service
I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?
Using a declarative action to open a URL
I have read up and managed to get an icon to display next to a user field in the HR Agent Workspace which im hoping to be able to launch access to the persons record in our HR system. I can get the icon to appear using Action Assignments and a UXF Cl...
Getting Buy in for Life Cycle Events
Hi! Sys Admin here! We recently implemented HRSD enterprise and are currently running on Record Producers and HR Tasks to support our HR processes. I am trying to convince the HR team to adopt Life Cycle events. HR has asked me to provide the benefit...
How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms
We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...
Not received HRSD exam voucher
Hi team,I have completed Human Resources Service Delivery (HRSD) Implementation On Demand (Xanadu) and Human Resources (HR) Fundamentals but did not receive HRSD exam voucher. Also not able to see option to raise a case with ServiceNow support. Can s...
Resolved! Which out-of-box actions lead to the creation of an HR profile?
HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...
Resolved! custom Pop up message
Hi there, I have a requirement based on the variable selected in the record producer. We need to populate the pop up message which should have 4 buttons upon selection we have to redirect to a specific form in the portal.What is the best way and how ...
How to send an approval to HR agent manager when agent accidentally change case to Closed Incomplete
Hello Geeks,We have a use case where an HR agent accidentally moved an Onboarding LCE case to Closed Incomplete, which resulted in the new hire being unable to complete the tasks assigned to them. We also have a valid scenario where agents should be ...
Group by filter is not able to show all information
Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...
Resolved! HR Case opened by email inbound action
We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...
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