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HRSD not able to cases on HR agent workspace

Hi All,I have created case and populated assignemnt group is ABC. When  i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.ABC group has HR agent(sn_hr_core.basic) role. Please suggest any sol...

komaladsul by Kilo Guru
  • 333 Views
  • 3 replies
  • 0 helpfuls

How journey will get closed ??

I need an understanding on how basically a journey will get closed when it's created from the Journey source :Lifecycle Events and Journey Accelerator.The lifecycle events ends after 90days.

Virtual Agent creating HR cases as guest

Hi,In our instance, Virtual Agent is creating HR cases with Opened by = guest instead of the real employee.How can I trace the actual user behind these cases, and how do I prevent HR cases from being created as guest in the future? Thanks!

annamkanton by Tera Contributor
  • 1289 Views
  • 13 replies
  • 0 helpfuls

duplicate attachments in activity log

Hi all, I have created an Attachment field in the record producer, but after I upload the attachment, two records of the same attachment will appear in the ticket page. What is the reason for this? The HR module I use, There is a method in the record...

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Peter Xiang by Tera Expert
  • 1941 Views
  • 11 replies
  • 0 helpfuls

Due Date Configuration for Awaiting Acceptance of HR Case

I have two requirements, one is to show the actual due date in the Awaiting Acceptance task of HR Case in the Service Portal. Currently, it's showing as No Due Date, which I need to modify with the actual due date which is configured as 2 days. And a...

arijtis by Tera Expert
  • 1036 Views
  • 3 replies
  • 1 helpfuls

Do Not Default Subject Person to Opened For

Hello HR Experts,There is a requirement to not default the Subject Person to the Opened for when a case is created, to be more precise, on the case creation form the Subject Person should not be pre-populated with the Opened for value. Is it possible...

Database view table Column modification on List layout.

Hello Community, I have to modify the list layout (Column modification) on ER Dashboard list view for 'Database view table' Report on configurable workspace.Where should i found that configurations? Could you please let me know.Thanks in Adavance!,.....

alumini center portal showing empty page

Hi Team,after installing alumini service center plugin and im trying to open alumini portal in below screen shot its showing empty page .my team meber tried to open with instance url/asc  portal short cut its opened after same mebert tried to open us...

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Journey configuration - Whats the best way to trigger a Journey

Hi Experts, I'm working on Employee Journey Management Implementation.And I like to understand what are the ways a journey can be triggered?In all the demo videos,  I saw manager manually triggering a Journey from the employee centre. However, we are...

Sruthi17 by Mega Sage
  • 334 Views
  • 1 replies
  • 0 helpfuls

Timer on Interaction - HRSD

Hi Community, Can we have something on active interactions to track the idle time on UI or maybe some alerts (beep sound) or pop-up on current screen to show idle timeout ? This should be for both agent and user. Thanks.

Topic page (Microsites) - Tabs shift/moves on old microsites.

Hi,  We are working with microsites and noticed that when you have to many tabs there are some issues on the older microsites. Clicking on a tab, the other tabs shift/move, which impacts the user experience. Since some of our microsites are quite lar...

Gabbey by Tera Contributor
  • 322 Views
  • 1 replies
  • 0 helpfuls