I am working on HR agent workspace and when I impersonate another admin users to test, I get the error 'Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' Errors are: Part of the query ...
Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...
Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.
Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace. When uploading message "No preview available" appears. See attached. I have checked all settings and verified that plugins are all up to date. What am I missing?
Hi Community,I'm working on HR Case Management in ServiceNow and I need to add translations for HR Agent Checklist items on an HR Service record.Currently, the checklist items are in English, and I need to display them in French (FR) for our users.I ...
ServiceNow Has changed the SKUs like foundation, Advanced and Prime for HRSD, can customer still opt HR Service Delivery Enterprise, HRSD Enterprise Plus - HR User V2 & Moveworks standalone. Please advice
Hi Community, We’re looking at rolling out HRSD in Vietnam and Indonesia, but I don’t see Vietnamese or Indonesian listed as supported out-of-the-box languages. Has anyone dealt with this before? Curious what approach you took and how well it worked ...
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
We have just started using HRSD and one of the requirements, which we were sold on as being possible, was to have the comments from the Service Desk be anonymous, however I cannot find this as a configurable item anywhere. The comments would need to ...
Implementing translations in ServiceNow is essential for organizations operating across multiple countries. While the platform provides strong localization capabilities, many implementations face issues due to a few common mistakes.Here are some key ...
Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...
In the legacy workspace, a green/red dot next to the paper clip icon clearly indicated when attachments were present on a record. This visual indicator is not available out of the box in HR Agent Workspace. Reintroducing the attachment indicator wou...
Hi all, In the core UI, the attachments are displayed at the top of the HR Case form, allowing the HR Agent to see immediately if the customer has attached a document. Is it possible to implement something similar in the HR Agent Workspace? Currently...
Hi All,We have activated plugin " Agent Workspace for HR Case Management", so if we have any attachment legacy workspace it reflects attachment attached in HR case or HR task, but new agent workspace need to click paper clip icon.Is it existing behav...
Hi, HR Portal: Employee Center Pro Homepage - Human Resources Request is to create a widget with a welcome message at the top of the homepage. It does not allow a user to filter (which IT does have). Without the filtering capabilities, articles that ...