Hi All,I have created case and populated assignemnt group is ABC. When i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.ABC group has HR agent(sn_hr_core.basic) role. Please suggest any sol...
I need an understanding on how basically a journey will get closed when it's created from the Journey source :Lifecycle Events and Journey Accelerator.The lifecycle events ends after 90days.
Hi,In our instance, Virtual Agent is creating HR cases with Opened by = guest instead of the real employee.How can I trace the actual user behind these cases, and how do I prevent HR cases from being created as guest in the future? Thanks!
I created new HR Service for offboarding in two different instances exactly the same wayin first instance the subject person is not defaultedand in second instance it is getting defaulted to opened forHow can I clear the subject person field while cr...
Hi all, I have created an Attachment field in the record producer, but after I upload the attachment, two records of the same attachment will appear in the ticket page. What is the reason for this? The HR module I use, There is a method in the record...
Is there a way to initiate a review of the results of the exam? I understand SN doesn't share anything other than percentages for areas you should study more. Based of the exam blueprint and what those percentages you get from them, you can get close...
I have two requirements, one is to show the actual due date in the Awaiting Acceptance task of HR Case in the Service Portal. Currently, it's showing as No Due Date, which I need to modify with the actual due date which is configured as 2 days. And a...
Hello HR Experts,There is a requirement to not default the Subject Person to the Opened for when a case is created, to be more precise, on the case creation form the Subject Person should not be pre-populated with the Opened for value. Is it possible...
Ability to view TGI on details tab near subject person, please let me know how to configure this
Hello Community, I have to modify the list layout (Column modification) on ER Dashboard list view for 'Database view table' Report on configurable workspace.Where should i found that configurations? Could you please let me know.Thanks in Adavance!,.....
Hi Team,after installing alumini service center plugin and im trying to open alumini portal in below screen shot its showing empty page .my team meber tried to open with instance url/asc portal short cut its opened after same mebert tried to open us...
Hi Experts, I'm working on Employee Journey Management Implementation.And I like to understand what are the ways a journey can be triggered?In all the demo videos, I saw manager manually triggering a Journey from the employee centre. However, we are...
Hi Community, Can we have something on active interactions to track the idle time on UI or maybe some alerts (beep sound) or pop-up on current screen to show idle timeout ? This should be for both agent and user. Thanks.
Hi, We are working with microsites and noticed that when you have to many tabs there are some issues on the older microsites. Clicking on a tab, the other tabs shift/move, which impacts the user experience. Since some of our microsites are quite lar...
In our flow(screenshot attached below), we are handling a DocuSign task as part of an Employee Relations (ER) case process. Here's the intended flow:1. Step 19(screenshot attached below): Lookup the state of the DocuSign task.2. Step 20: If the st...
