Forum Posts
Resolved! Business rule and ACL are effeting the portal.
loged in user belongs to HR_Marelli_CN group user can able to view the HR case from List view and China user region user can't see the EMEA region user HR cases. this the requiremet i have wrote the BR for below code. but it is efeting in HR Portal e...
Some Questions on Case Management - HRSD. Thanks everyone in advance
Greeting folks, I am making a business Case and need to do some primary research in order to understand real time utility of Case Management Module under HRSD.I'll be really grateful, if you could answer these: Questions:What specific feature or func...
OOTB Sys Ux M2M Action Layout Item overriden by customized Sys Ux M2M Action Layout Item
I created a custom Sys Ux M2M Action Layout Item for ER cases to add a "Close Complete" button. After doing this:All other UI actions in ER cases disappeared.HR cases were not affected.Even after deleting the custom M2M action, the OOTB actions are s...
Create draft cart for other user
Hi,I want to create a draft cart for other user, so I used CartJS API. But after I run this script, this record only show admin's request list, I want this record display under employ B's request list. How can I resolve this? var cart = new sn_sc.Car...
Feedback widget is not working on Employee Center Pro
Hi Everyone,I am trying to add Feedback experience on EC pro portal. I have updated Feedback configuration, feedback definitions for Employee center pro portal and also try to add Experience Flow Feedback on Topic page, Experience workflow feedback w...
Global Search box issue
Hi Community, A interesting case where your help will be much appreciated. In the global search box when i try to search for a ticket - it is able to detect the ticket, and shows me in the dropdown as well about that ticket..but when I hit enter butt...
HR Cases Activities section is missing
Hi Community, I am having a strange issue for which I am seeking help, for the HR Cases the Comments and WorkNotes sections doesn't have any Activities recorded on the Form View, but the same is available on the Agent Workspace for HR. On Form View -...
Resolved! From where is Event sn_hr_core_case.commented triggered when there is a comment in an HR Case (HRSD)
Hello everyone,Every time I comment on an HR Case ticket on the portal, an email is sent through the event sn_hr_core_case.commented. However, I don't know where this event is triggered from. I have checked both Business Rules and Script Includes but...
How to configure what is in the Agent Workspace for HR Case Management Case Timeline
How can I configure what shows up on the Agent Workspace for HR Case Management Case Timeline?I would like to get rid of that "create complaint" and add the SLAs
UI Action - Transfer HR Case to Incident not working in new HR agent workspace
we upgraded our instance to Yokohama release upgrade and upgraded to the new HR Agent Workspace. Transfer HR Case Incident UI is no longer working. We do have a custom UI action and ServiceNow Support is not willing to help with this. Has anyone el...
Need help to find the UI Policy that shows a field on a form
I see a UI Policy that hides "Pdf_template" on HR Case table. But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.I need to find which UI Policy or client script shows this field on the form I tried to search UI act...
Increase the height of the rich_description field in the HR Agent workspace?
Is there a setting to expend the rich_description field height on HR Agent Workspace (configurable)? Either auto expand to fit content or set to a specific default height that is larger than the OOB.
Attach Knowledge to an HR Case from HR Agent Workspace
When an HR agent attaches knowledge either to an email or the additional comments the link redirects the User from ESC to the backend Knowledge base view vs keeping the on the ESC portal views.Is there a way to configure the setting so that when a us...
generic stopping condition to verify all mandatory form fields are completed
Hi everyoneI would like to add a stopping condition to my flow that checks whether all mandatory fields in a form have been filled in.The challenge is that the mandatory fields different each form .Is there a way to implement a general script or meth...
