Restrict Visibility of HR Knowledge Base Articles to Published Status in portal

SnehaSaran15
Tera Contributor

‎05-31-2024 08:08 AM

How can I Restrict Visibility of HR Knowledge Base Articles to Published Status only(no Draft or Review state) in service portal for users with / without knowledge related roles

0 Helpfuls
  • 244 Views
2 REPLIES 2

Rob Sestito
Mega Sage

‎05-31-2024 08:46 AM

Hello @SnehaSaran15 - 

Who exactly is seeing unpublished articles from the portal view? If they are users with elevated roles, such as an admin, knowledge admin/manager, they have the access to view articles from the portal if they are in draft status.

 

You can also check on your knowledge properties and see if there is a property that needs to be changed (if the answer to the above question is anyone can see regardless of role(s)).

Knowledge --> Administration --> Properties:

RobSestito_0-1717170272522.png

And check on some of the properties such as:

RobSestito_1-1717170347890.png

 

Overall, if yourself as an admin, or an elevated knowledge role person can see unpublished articles from the portal view, that is OOTB expected behavior.

 

Please let us know on the above.

Cheers,

-Rob

0 Helpfuls

SnehaSaran15
Tera Contributor
In response to Rob Sestito

‎06-03-2024 02:08 AM

Hi Rob,

 

Thanks for replying.

 

The property doesn't seem to work.

SnehaSaran15_0-1717405638499.png

 Also the user has knowledge and itil role . If the user fulfills the User criteria of Can Read and Can Contribute then do they get the privilege to see state of articles in the portal?

0 Helpfuls