Servicenow HR Application advantages over workday

[suprakash]

I donot know if this a right place for this types of question or not..

I want to know the advantaged or disadvantages of Servicenow HR application over workday

[Anil74]

Hi Supraksah,

I hope this will give some information

https://servicematters.servicenow.com/three-ways-servicenow-hr-delivers-value-workday-customers/

[Anil74]

Please refer this

https://www.servicenow.com/content/dam/servicenow/documents/datasheets/ds-servicenow-and-workday.pdf

[eric_hemmer]

Hi Suprakash,

First, I'd like to point out that Workday and ServiceNow do not perform the same function for Human Resources and do not replace one another.

Workday enables HR to manage their global workforce and fulfills functions such as benefits, compensation, workforce planning, recruiting, talent management, and learning together in one system.   Workday manages all the employee and organizational data and is the system of truth for this important information.   Workday helps HR plan organizationally to meet the needs of the business.

ServiceNow focuses on HR Service Delivery, which is how HR responds to employees' inquiries and requests.   ServiceNow allows HR to manage their interactions with employees through case management, knowledge management, chat, telephony, surveys, and announcements via a branded, personalized portal.   ServiceNow also allows employees to be self-reliant by finding answers and information themselves.   And of course for complex requests, such as life events that require coordination work across multiple departments (think HR, IT, and Facilities for onboarding, transfers, leaves of absence, exit management, etc...), ServiceNow is ideal at orchestrating that work.  

These two applications compliment each other well, which is why we've invested in an out-of-the-box integration that pulls employee and organizational data from Workday into ServiceNow, which helps HR provide that personalize service experience for employees.   Additionally, some customers have placed deep links in ServiceNow knowledge articles to help employees navigate to a specific page in Workday to initiate certain requests.   For example, a manager can read about how to initiate a mass org change in ServiceNow, and then be taken directly to the page in Workday to initiate that request.   Customers also have the ability to initiate requests in ServiceNow and transfer those automatically into Workday through an integration.  

Many customers ask the question, "In which system shall I direct employees to initiate requests?"   This is a question regardless of the HCM application the customer may use (e.g. Workday, SuccessFactors, Oracle, Ultimate, etc...)   Based on my polling of customers, the vast majority choose to direct all employees to the ServiceNow portal for the following reasons:

1. HR wants employees to have a single, consistent digital experience (i.e. a one-stop shop).   HR usually has multiple HR systems in addition to Workday and they want a unified digital experience as the initial interaction with all of them.   ServiceNow allows HR to do this and create a digital brand for themselves.
2. The customer wants a unified digital experience for the entire enterprise.   ServiceNow allows customers to create a unified, omni-departmental landing page for getting information about services, initiating requests, and interacting with their internal service providers across all departments.   Customers do not want employees to have to navigate and learn how to interface with multiple different applications, which all have a different look and feel.   That would present a fragmented digital service experience.

I hope this helps.

[suprakash]

Thanks Eric,

Your answer is really helpful

Just for knowledge i want to know that can we customize all the functionalities that Workday provides in ServiceNow . It will be much easier to use one application rather than using two separate application as ServiceNow is already providing the HR module   .

Or Is there any thing present in Workday that cannot be implemented in ServiceNow ?

Thanks,

Suprakash