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Resolved! How to set Suspend Reason Mandatory and default value?

Dear Community Members, I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that? Another requirement is to make a value as default one. For example I have item1 to item 4...

Alumni portal capability and Employee Documents

Hello,Asking here, as we havent figured out it based on the documentation.Is it possible for an alumni (ex-empoyee) to access their employee documentation within the Alumni portal? thanks

jbulat by Tera Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

Managed Documents - classifications

hi!  We are currently exploring "Managed Documents" and want to find out more information about document classification types. In the product documentation, there are three documentation types: Public, Restricted, Confidential. What does each entail ...

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incident clean up

ServiceNow client would like to perform a cleanout activity to clear out their tables which has too much historic data which is no longer reported. One such cleanup activity needs to happen on Incident table. Assuming that Archiving rule is not in pl...

ShruthiMR by Tera Contributor
  • 423 Views
  • 5 replies
  • 1 helpfuls

how to fetch the case number in subject line of the inbound email

ServiceNow client leveraging the Case Management needs to automate Escalating Inbound email handling to ensure a case can be escalated just via replying to an email sent from the system to their inbox. For any inbound email coming with a specific sub...

ShruthiMR by Tera Contributor
  • 458 Views
  • 4 replies
  • 0 helpfuls

HRSD SuccessFactors Spoke

Hello Everyone,we are planning a integration using the Successfactors spoke, SF Docs,any tips or anything that we should look out? Will we need any constant client contact or SF Admin contact?

Mauricio Luc by Tera Contributor
  • 1007 Views
  • 2 replies
  • 1 helpfuls

HR Chat Quick Actions for /search-kb not populating

Hi all! I have a requirement: "As the Process Owner, I want the HR Chat lightning bolt (quick actions) icon configured, so that HR Agents can search for knowledge articles, general information, response templates, etc., to provide accurate informatio...

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davidsolzbe by Tera Contributor
  • 529 Views
  • 2 replies
  • 1 helpfuls

Showing error "Unable to get the journey contents "

Hi, When I raise a request (Record producer) on behalf of another person, an error message appears stating 'Unable to get the journey contents,' as shown in the attached file.   Could you please provide a solution?  @Allen Andreas @Pradeep Sharma @Co...

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