create a report for Requested Items grouped by time duration
Is it possible to create a report for Requested Items grouped by Time duration they are open?
Forum Posts
HRSD - Inbound Email Case Creation
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
Populate search box in HR Agent Workspace "Create HR Case" via url parameters
In ITSM Agent Workspace, I can navigate to a url such as:/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphoneto automatically populate the type field with 'phone' or any other field on the form. In HR Agent Workspace, I would like ...
Is it possible to change the font for typed signatures?
Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.
Resolved! $skip OData query parameter not working
Hi everyone. I am attempting to paginate a REST GET call to SAP due to a hard coded restriction of the number of items returned in a payload. I can successfully use the OData $top query parameter to reduce the number of items returned if required, bu...
How to shows a language based on the user location in language widget
Is anyone help me how to add a Spain and Portugues language in language widget dropdown. In default it showing English language. Based on the user location, Spain and Portugues language need to be visible in the language dropdown. I have updated the...
Resolved! Issue with 'Transfer Type' dropdown in HR Agent Workspace
Hello team,We are currently experiencing an issue in the HR Agent Workspace. When attempting to "Transfer case," the 'Transfer Type' dropdown field on the UI Page is not functioning. This is preventing us from completing case transfers. We have not m...
Resolved! sn_hr_core_case_workforce_admin READ ACL blocks Case if related subject person is inactive
We have the following setup:OOTB sn_hr_core_case_workforce_admin Allow If Read ACL which applies to snc_internal and evaluates canReadCase in the script part.On top we have a COE policy checking the company of the subject person and grants one of our...
OnStart Transform Script
Hi Team,I have added a condition in onstart transform script where it should give an error message if the excel file contains more than 50 records just a example. So the Condition is satisfied and entered to the if loop but not able to see the error...
Resolved! Human resource mega menue missing on employee centre
I’ve activated the Human Resources plugin in my personal development instance, but the "Human Resources" menu is missing from the Employee Center (ESC) portal. 1. Human Resources Scoped App: Employee Relations2. Agent Workspace for HR Case Management...
Resolved! How can we translate the notification comment or work notes in different languages
If anyone has any idea about how to translate the comment or work notes notification into different languages, could you please let me knowNote: Comment is containing variables like subject person name and opened for name... etc
HRSD Study Resources and Interview Preparation Resources
Hi,I am complete beginner to HRSD, I have Knowledge on ITSM Admin and Dev Portion and Would like to Start HRSD.Here are my questionsWhat's the scope and future of ServiceNow HRSD? Is this a right career choice?Suggest Some Study resources for HRSD Pr...
Creating database view for sn_hr_core_case_talent_management table and question_answer table
Creating database view for sn_hr_core_case_talent_management table and question_answer table. Added clause under question_answer table but its not fetching correct reports . Only i need department field value.Please suggest with the correct condition
HRSD Lifecycle Events - task created from a subflow is not attached to Activity Set on portal
Hello fellow developers, I've ran into an issue while trying to construct a Lifecycle Event in ServiceNow HRSD. Because of the complexity of the expectations, I have to create some tasks from a subflow, which I trigger from an Activity. The tasks ar...
Make assignments group mandatory
When assign to is populated on hr task then assignment group is set to mandatory and it remains mandatory even if assigned to is empty or not.How to proceed with this?
