We have a requirement where our Service Catalog owners would like to manage the body of their custom notifications in production. I'm currently looking at using block content records, but curious if there is a better alternative. At this point all t...
Hi I have 2 Questions Question 1:Is it possible for the end users to view the Interaction logs in the standard ticket page near the Attachment tab? Question 2: Once the HR case is created from the agent workspace and it the agent share the HR case ...
Hi! I found this "flow" visuals when I was working on defects/Epic and I wonder: Is it possible to show this on HR cases (i.e., show case state flow visuals)Curious if this has been asked/looked at before. Appreciate any leads. Thanks!
HiThere's a record producer variable what's the nature of inquiry which is select box type based on the selection of the values assignment group should auto populate in hr cases. There a value called documents upload in what is the nature of inquiry...
Hello, In this HRSD blog post (also copy/pasted below), there is an HR Task type "Schedule a meeting" that allows HR Agents to:1) Schedule a meeting with an employee via the "Schedule calendar invite" button.2) View the availability of the employee v...
Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...
Hello Community,I’m experiencing an issue in ServiceNow Employee Center. When I view the "My Requests" screen, the "Actions" button is visible and works as expected in English and other languages. However, when I change the system language to Hebrew,...
When creating an HR case, how can I show and hide fields based on something other than the HR Service? The Case Creation Configuration only allows me to change what fields are displayed based on what HR Service is selected. I need to show/hide fields...
I was working on an SLA notification built on the task_sla table.The conditions are:Has breached is trueThe WHOM TO SEND are set to task.assigned_to and task.assignment_groupThe issue is that even when Has breached becomes true, the notification is ...
Hi Community,I need help implementing a requirement related to SLA tracking in HR Cases.Whenever an SLA attached to an HR Case record is breached (i.e., the "Has breached" field becomes true on the Task SLA table), I want to automatically update a cu...
Hi Everyone , I have a quick question. I need to create a clickable link that opens in a new tab when the user clicks on the "Salesforce Access" option. I know this could be done using Quick Links, but I’d prefer not to use that method due to specif...
Hello Experts, I have started working on hr simulator , I have reached till hr service but I am kind of stuck here, I have updated hr service and one manually as per the instructions, but task is not getting validated. Could anyone guide me for this...
Hi All, We have recently upgraded our Employee service center to ESC pro and have installed HR Taxonomy. Now we have a requirement to add "Chat" Menu item(Which will open the chat window and start VA conversation) & "Call" Menu item(redirects to an a...
Getting the below error while trying to create voice-interaction from openframe softphone. Please help.{"error": {"message": "INTERACTION_CREATION_FAILURE - Interaction creation failed for user phone number +XXXXXXXXX","detail": "Interaction creation...
