ServiceNow HR

[Amy Gavin]

Hi All 

a bit of a random one,  need the ability to make a case private so can be viewed only by those in the privileged group but also my the case worker who may not be in this group, is this possible and if so how would you recommend. 

Thank you in advance 

[Mark Manders]

Is this already within HR? Because then you already have some OOB possibilities to make certain cases only available for certain roles.

If you are on Xanadu, it will be an easy one through ACLs. You can just use a 'deny-unless' ACL for all group members (that's a security attribute you can use on the ACL and no need for scripting) and the same for 'case handlers', which may need to be a custom list field to add the handlers if that also is someone that is not the current assigned to.