ServiceNow HRSD and Now Platform Relationship: ServiceNow is a platform that provides a wide range of services and solutions for IT service management (ITSM), customer service management (CSM), human resources service delivery (HRSD), and more. The Now Platform is the underlying technology framework that powers all ServiceNow applications, including HRSD. The Now Platform serves as the foundation for building, customizing, and deploying various service management applications.
ServiceNow HRSD: HRSD is a suite of applications within the ServiceNow platform that focuses on providing solutions for human resources service delivery and employee experience management. It is designed to streamline and improve HR processes, enhance employee interactions, and offer self-service capabilities for HR-related tasks.
HRSD includes modules and features such as employee onboarding, employee case management, knowledge base for HR-related inquiries, document management, and HR service catalog offerings. It aims to create a seamless and efficient employee experience while also enabling HR teams to manage their processes effectively.
HRSD Versions and Comparison of Features: ServiceNow HRSD is available in multiple versions, each offering different features and capabilities to cater to various organizational needs. The specific features and offerings can evolve over time, so it's essential to refer to the latest official documentation for the most accurate information. As of my last knowledge update in September 2021, here's a general comparison of the features offered by different HRSD versions (e.g., Standard, Enterprise):
HRSD Standard:
- Basic HR service delivery capabilities.
- Employee self-service portal for submitting HR requests.
- Basic knowledge base for HR articles and information.
- Case management for handling employee inquiries and requests.
HRSD Enterprise:
- Enhanced employee onboarding capabilities.
- Advanced knowledge management features for HR content.
- Integration with third-party HR systems and tools.
- Deeper reporting and analytics options.
- Advanced automation capabilities for HR processes.
- Extended capabilities for HR service catalog and offerings.
HRSD Professional:
- Additional features beyond Enterprise, tailored for larger organizations.
- Enhanced reporting and analytics capabilities.
- Further integration possibilities with external HR systems.
- Additional customization and automation options.
