ServiceNow to DocuSign Integration

sm001086602
Tera Contributor

What are the perquisites to configure DocuSign Integration with ServiceNow after installing the DocuSign Plugin ?

We installed DocuSign Esignature Spoke plugin and Document Template Integration with DocuSign plugin, after that we are facing issues how to proceed further for requesting a participant to Sign on the PDF Template through docusign which is attached with the HR case.

10 REPLIES 10

Shraddha Kadam
Mega Sage

Hello @sm001086602 

 

HR PDF Template
Navigate to HR Administration > HR Document Templates

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Select the New button and select the PDF Document Template

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Select whatever table you need your document to be generated on. Set the Template type as Docusign Templates and select one of the templates that you had pulled in from the DocuSign account templates (this references the DocuSign > Templates module list).

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Select the Get Template Fields related link

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Once the list is populated for the PDF Template Mappings, you’ll need to add the mapping field to each one. These map to the fields of the table you selected when creating the HR PDF Template.

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Once it is done, then add this document template to the HR Template.


General DocuSign Spoke Information
In order for a user to be able to sign an embedded form from an HR Task, they will need to have the sn_docusign_spoke.docusign_user role.

 

For your reference, please find below link -

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/human-resou...

 

If my response was helpful, please mark it as correct and helpful.

 

Thank you.

If my response was helpful, please mark it as correct and helpful.
Thank you.

@Shraddha Kadam Thanks for sharing these inputs but I am trying for the use case where we can select the Signing Type as DocuSign in PDF Template directly . Here in this case Document task is not getting created

FYI:- As of now I have not created any OAuth records for this
just installed the plugin

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@Shraddha Kadam any idea why I am not able to see Template Type as DocuSign Template in attached screenshot

sm001086602_0-1750772557309.png

 

and In addition to this I am not to view Field "DocuSign Template" in the table itself