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Setting the fields on HR case from Employee form HR task

samadam
Kilo Sage

I have an employee form that a manager fills out and I want the fields they complete on the form to be copied over to case record. I set up the Mappings but it is not updating the case. I set up the filter conditions on the case as HR service = Requested Service and Subject person manager is dynamic me. This is not working. Is there a way to identify employee form is related to this hr case? 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@samadam 

share screenshots.

You are having record producer and want to populate variable details on HR case ?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No, I have a employee form tied to HR task.

samadam_0-1755620601802.png

I set up the mappings but they dont populate on the case