Short Description Field on the HR case form is populated with HR Service name only in english even if the user's preferred language is different

[Vidya Shree2]

Hi All,

Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language.

Any thoughts will be helpful.

Thanks in advance.

Vidyashree

[sachin_namjoshi]

Make sure that you have translation for short description field available in sys_ui_message table.

Also, make sure that you localization plugins available fore your respective language.

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/localization/conce...

Regards,

Sachin

[Vidya Shree2]

Hi Sachin,

Thanks for your reply.

Yes, we have installed localization plugin.

Since this is HR case we have have OOB script include which sets the short description field with HR Service name and we have translated text for HR service name.But still its not working.

Thanks,

Vidyashree

[Mark Roethof]

Hi there,

Short description / Description is not translated and just a plain string, where HR Service Name could be multi-language. So changing the language from English to German/French/Dutch/whatever, would not change the short description. So basically it will only provide one language.

Technically this is because Short description is of type String. Where for example, HR Service name is of type Translated Text.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Vidya Shree2]

Hi Mark,

Thanks for your reply.

Since this is HR case we have have OOB script include which sets the short description field with HR Service name and we have translated text for HR service name.

HR Service name is getting translated in the HR Service Name field but not in the description field.Please find the screenshot attached.