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ServiceNow Journey

In ServiceNow, is there a way to host and display a PPT within an Onboarding Journey?The use case is to present a PPT to the candidate as part of the onboarding process.Please advise on the recommended journey activity or approach to achieve this. Th...

Sruthi17 by Mega Sage
  • 1274 Views
  • 5 replies
  • 1 helpfuls

Resolved! Export HRC ticket to PDF issue

Good afternoon,  Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

samirmeroua by Tera Contributor
  • 1989 Views
  • 5 replies
  • 2 helpfuls

ESC Portal HR Case Email Notification Issue

I am facing an issue with email notifications for HR Cases. When the HR Case is submitted through the Employee Service Center (ESC) portal, the HR Case Opened notification is not triggered. However, when the same HR Case is created for the same user ...

Resolved! CSS changes not reflicting inside the Modal

i'm trying to style one message inside a modal pop up in the service scriptbut seems like the changes are not reflictingCUSTOM_MESSAGE:"<p class='custom-msg' please use this <a href='google.com'>Link</a></p>",and in the controller this is what i have...

ghitabahaj by Tera Expert
  • 1519 Views
  • 5 replies
  • 0 helpfuls

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

nmaneely by Giga Sage
  • 1969 Views
  • 3 replies
  • 0 helpfuls

Resolved! Approvals not showing on my tasks tab in the unfied portal

Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...

Universal Request UI Action Roles

Hi community,I was wondering if it's possible to customize the OOB UI Action Condition for triaging HR Cases or Incidents from a UR record without getting any impact or if any of you have any experience with that  ? 

Create_Incident.png Create_HR_Case.png

successfcator spoke

getting error while fetching get oauth token  OAuth flow failed. Verify the configurations and try again. Error detail:Cannot recover key 

btejaswini by Tera Contributor
  • 546 Views
  • 1 replies
  • 0 helpfuls

Resolved! Document Templates auto-generate a PDF and attach to case

Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...

AijaRe by Mega Sage
  • 16572 Views
  • 12 replies
  • 5 helpfuls