Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...
We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...
Hi Team,Since came to know there is no OOB functionality/alternatives available for DSAR in HRSD module. Do we have any plugin which we can use for it or Is it feasible to develop it. If yes can you help me with the solution how can we achieve it.Tha...
Anyone who has taken and cleared the CIS HR exam please let me know what questions you recall that were on the exam so that way I can better prepare myself a study guide to study from. You can attach the questions recalled onto a word document and se...
I am trying to put a filter on my metric result dashboard to show things like Assigned to, COE, Assignment group, etc. When I put a filter on under HR Core Case and apply the filters, it doesn't seem to be working. I know the metric result table has ...
Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...
Hi Team,I have created an Inbound email action that when ever Recipients is abc@xyz.com(group DL) then Hr Case will get created , this part is working fine.Now I need to restrict the email creation when the system send's and email to that same DL say...
Hi all, Has anyone gotten an activity mapping custom script to work? For example, Mapping from lifecycle table using a custom script, mapping to HR task table rich description field. Even a simple return "hello"; does not do anything. We tried with...
In ServiceNow, is there a way to host and display a PPT within an Onboarding Journey?The use case is to present a PPT to the candidate as part of the onboarding process.Please advise on the recommended journey activity or approach to achieve this. Th...
Good afternoon, Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error: Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...
I am trying to set a value to no for a system property. We are integrating Azure AD to SN but whenever I am trying to set the value to no, it is giving me this error.Need assitance.
We are currently using HRSD with Employee Forms to capture end-user (employee) responses (e.g., Yes/No) and map those responses to specific fields on the HR Case in order to control subsequent activity sets. (Some forms leverage the OOTB Employee For...
I am facing an issue with email notifications for HR Cases. When the HR Case is submitted through the Employee Service Center (ESC) portal, the HR Case Opened notification is not triggered. However, when the same HR Case is created for the same user ...