Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...
Hi, When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error."Sorry, either the data doesn't exist or you don't have access".Post Submission of the HR Case No details are visible & from list view...
Dear All,In HR Agent Workspaces, how to modify the field label of create a new case.I used the client scripts of HR Case, but did not run onload.“COE” change to “Topic Detail”
Hello Everyone, We are migrating from HR Document Template to Document Task. The newly configured document is now visible on HRM to do page. However, I need to populate Description / Short description just under the Details tab before the PDF docume...
Hello everyone,I have a requirement to prepare the following scenario:When an HR case is created and its state is changed to "Ready to Work," three document tasks should be created in the following order:The assigned user has a document task to fill ...
Hi All,Not sure why SetDiplay() is not working on Variables on HR Form but SetVisible() is working.Any specific Reason or limitation ?
Hi Experts, Can anyone help me to find where the UI action "Assign to me" is coming from on the list view of HR agent workspace. I tried deactivating the UI action written ITSM Application however still it shows. Currently this is only showing for ad...
In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...
Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...
I need help with setting the Subject Person on an HR Case.We have a parent HR case and two HR tasks created under it.Task 1Type: HR Service (Service: ABC)When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Pers...
I want to hide the EDIT button on the Preview Document pop up in the HR agent Workspace [configurable].
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confir...
Hello Community,I’m facing an issue where HR Admin users who have both the sn_hr_core.admin and user_admin roles are unable to view the “Edit” button on the Group Member related list (sys_user_grmember).So far I have checked the following:Using Acce...
Hi everyone! We've been asked to find a solution to send automatic "chaser" emails to case assignees when cases are in suspended state. We're thinking that our customers are trying to find a system solution to a process related issue. It's our impres...