Short description in HR template for HR task is not getting translated in HR Agent Workspace

[Tiina]

Hi!

I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short description looks fine in Portal/Employee Center tasks, but in HR Agent Workspace the HR task short description is not getting translated (it seems to take the value from the general short description field in HR template and does not use the Global short description value).

How can I make the HR task/HR template Short description translation to work also in HR Agent workspace?

Thank you!

[michaelj_sherid]

@Tiina Can you include an image of where you are seeing this in the workspace to give us a better perspective?

Regards,

Mike

[Tiina]

Hi Mike and thank you for your reply!

It seems that HR Agent Workspace uses as Short description the HR Task Template Short description, but it is not possible to translate that field (because it is a string field?).
Is it so that the Global Short description from the HR Task Template is not used in HR Agent Workspace?

Here are some images and explanations:

HR Agent Workspace: HR Task Short description ('Find out who meets and welcomes the new employee') when the language is English

Same view in Finnish (Short description is not getting translated):

Portal (ESC) view of the HR task in Finnish (Global short description 'Find out who meets...' is getting translated in Finnish: 'Selvitä ja sovi uuden työntekijän vastaanottaja'):

HR Task template:

Use global descriptions for translations is true

Global Short description in Finnish

Thanks for your help!
Tiina

[michaelj_sherid · Accepted solution]

@Tiina I recommend submitting a Support Case for this to avoid you having to customize to achieve this. 

Regards,

Mike

[Tiina]

Thank you, I will do that.

Regards,

Tiina