Show Worknotes for a particular group

[Community Alums]

"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."

Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?

[Shivalika]

Hello @Community Alums 

Do you want to restrict readability of incidents or of work notes field - which exactly ?

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[Community Alums]

only work notes on incident form

[Vishal Jaswal]

Hello @Community Alums 

Here is a similar thread: https://www.servicenow.com/community/itsm-forum/how-can-i-make-work-notes-visible-only-to-members-of-a-certain/m-p/621865 

[Ankur Bawiskar]

@Community Alums 

You can have field level READ and WRITE ACL for Work notes field

Ensure on your table you have only 1 field level READ and 1 field level WRITE ACL

Use this in advanced script of that ACL

answer = gs.getUser().isMemberOf('Desktop support');

If my response helped please mark it correct and close the thread so that it benefits future readers.