Showing empty fields on At a Glance on HR Agent Workspace

[Dharma Liyanage]

Hi There,

Is there any way we could show a filed with empty value  on At a glance page.

If the 'Home address' is blank; I want to show that too.

[michaelj_sherid · Accepted solution]

@Dharma Liyanage I first want say this is not recommended from an experience perspective. This is done to save real estate on the card, if possible. With that said, I believe this is in the script include -hr_atAGlanceUIBUtilsSNC. This is the base script include that you can extend by using the provided script include - 'hr_atAGlanceUIBUtils' to customize. If you look in the OotB script include you can see where it is looking for a length > 0, then it will show the value for the configured sections when it meets this criteria.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[michaelj_sherid · Accepted solution]

@Dharma Liyanage Yes, this will require you to build those dependencies in the Data resources. We do not have the category or subcategory fields OOtB, but you can look at the OOTB configurations to see how we do this with the COE and HR Service selections. In the case create dialog in workspace we have conditions for the HR Services based on what is selected for the COE. If you follow that same logic for your use case, that should work for you on the HR Agent Workspace.

Regards,

Mike

[michaelj_sherid · Accepted solution]

@Dharma Liyanage This could be by access or by way of the form configuration to what cases show work notes. Can you isolate it by a user or case(or case type)? I would try to find the correlation and it should reveal why this is happening.

Let us know what you find.

Regards,

Mike

[Dharma Liyanage]

Hi @michaelj_sherid ,

Thank you for your guidance. We have implemented a custom business rule and client script to prevent Agents from seen Work notes when creating Cases for HR for the HR and Personnel user groups.

if (g_scratchpad.isValid == 'true') {

        g_form.setDisplay('work_notes', false);

        g_form.setReadOnly('work_notes', true);

    }

[Dharma Liyanage]

Hi @michaelj_sherid ,

Quick question: If I need to hide HR Case  work_notes on the Employee Center, should I do an ACL on work_notes?

If I go to HR Case Table :  sn_hr_core_case: I can see only this field not the field work_notes:

Table : sn_hr_core_case

Comments and Work notes       Journal List

Will this work if we implement ACL with sn_hr_core_case.reader and writer roles?

[michaelj_sherid]

@Dharma Liyanage are you just looking to hide the work notes, or the rest of the activities as well (like the comments)? 

Regards,

Mike

[Dharma Liyanage]

@michaelj_sherid  

No, only work_notes.