Showing empty fields on At a Glance on HR Agent Workspace

[Dharma Liyanage]

Hi There,

Is there any way we could show a filed with empty value  on At a glance page.

If the 'Home address' is blank; I want to show that too.

[michaelj_sherid · Accepted solution]

@Dharma Liyanage I first want say this is not recommended from an experience perspective. This is done to save real estate on the card, if possible. With that said, I believe this is in the script include -hr_atAGlanceUIBUtilsSNC. This is the base script include that you can extend by using the provided script include - 'hr_atAGlanceUIBUtils' to customize. If you look in the OotB script include you can see where it is looking for a length > 0, then it will show the value for the configured sections when it meets this criteria.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[michaelj_sherid · Accepted solution]

@Dharma Liyanage Yes, this will require you to build those dependencies in the Data resources. We do not have the category or subcategory fields OOtB, but you can look at the OOTB configurations to see how we do this with the COE and HR Service selections. In the case create dialog in workspace we have conditions for the HR Services based on what is selected for the COE. If you follow that same logic for your use case, that should work for you on the HR Agent Workspace.

Regards,

Mike

[michaelj_sherid · Accepted solution]

@Dharma Liyanage I first want say this is not recommended from an experience perspective. This is done to save real estate on the card, if possible. With that said, I believe this is in the script include -hr_atAGlanceUIBUtilsSNC. This is the base script include that you can extend by using the provided script include - 'hr_atAGlanceUIBUtils' to customize. If you look in the OotB script include you can see where it is looking for a length > 0, then it will show the value for the configured sections when it meets this criteria.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

[Dharma Liyanage]

@michaelj_sherid 

Hi Michaelj,

Do you have any experience with this type of implementation.

https://www.servicenow.com/community/developer-forum/choice-field-with-dependent-value-set-is-not-re...

[michaelj_sherid · Accepted solution]

@Dharma Liyanage Yes, this will require you to build those dependencies in the Data resources. We do not have the category or subcategory fields OOtB, but you can look at the OOTB configurations to see how we do this with the COE and HR Service selections. In the case create dialog in workspace we have conditions for the HR Services based on what is selected for the COE. If you follow that same logic for your use case, that should work for you on the HR Agent Workspace.

Regards,

Mike

[Dharma Liyanage]

Hi @michaelj_sherid,

Question concerning HR Agent Workspace: How does Work Notes work? It does not display on some HR Cases. Is it possible that the cases I created do not show work notes for me?

Is there any thing that I should check?

Thanks for your time!