Survey Instance not getting created and linked to HR Task for HR Task Type = Take Survey.

AnubhavRitolia
Mega Sage
Mega Sage

I have created 1 HR Task template with HR Task Type = Take Survey. I have Survey (asmt_metric_type) also which in Published and which is also added in my HR Task template.

When I try to create new HR Task through the above created Template, Survey Instance is not getting created and it is coming as blank.

Though it was not required, I also created Trigger condition for survey but it is not working properly.

NOTE: My HR task type and Survey is getting populated after I submit the HR task form after selecting template. It does not comes when I select the template. Not sure if this is expected behavior or it can be the root cause.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
1 ACCEPTED SOLUTION

AnubhavRitolia
Mega Sage
Mega Sage

Hi All,

 

Issue is resolved. 

I have created new sys_property 'sn_hr_core.create_new_survey_instances' and set value as 'true' and issue is resolved.

 

I got resolved in San Diego OOB.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

View solution in original post

2 REPLIES 2

Susan Britt
Mega Sage
Mega Sage

Can you attach a screenshot of your template?  

AnubhavRitolia
Mega Sage
Mega Sage

Hi All,

 

Issue is resolved. 

I have created new sys_property 'sn_hr_core.create_new_survey_instances' and set value as 'true' and issue is resolved.

 

I got resolved in San Diego OOB.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023