survey reply emails

[Vinya Jakkula]

Hi Team,

Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate. 

[David Aldridge]

Are the surveys being completed in the portal, and you are referring to replies to the email? Why don't you want reply emails seen by the agent? Are you concerned about the agent having access to the survey results?

[Vinya Jakkula]

Hi David,

Not on the portal will send a notification once the ticket is closed complete with satisfied and dissatisfied, very satisfied like wise and user replied to the email survey will store in task survey table, but the same received email is getting visible in activities section of the ticket.