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Record Producer_HRSD > > where is the variable data stored

Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...

ASHU_1 by Tera Contributor
  • 803 Views
  • 6 replies
  • 3 helpfuls

Resolved! advance reference qualifier

Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...

si21 by Tera Guru
  • 279 Views
  • 1 replies
  • 1 helpfuls

Case options 'Skip user acceptance' is not working

Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete  ...

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si21 by Tera Guru
  • 456 Views
  • 3 replies
  • 0 helpfuls

Conditional Lifecycle Event Activities

Hi all, I'm trying to build a Lifecycle Event which has numerous Activities which need to be created or not created based on conditions of the Lifecycle Event Case record itself. Example: LE Case created with a checkbox field on sn_hr_le_case. Based ...

Michael C1 by Giga Contributor
  • 3701 Views
  • 5 replies
  • 6 helpfuls

Dependent field

Hi All,On hrsd case form based on hr service the choices on a custom field should dynamically change. I used the depended fields functionality. But it is not working as expected , i used hr service sys id and hr service value in the depended field bu...

kali by Tera Contributor
  • 349 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer Trigger not being triggered correctly

Hello, I am working on a Flow for a HRSD Process. I have an lifecycle event which has an HR service configured to go through a process. The HR service is configured to just create a new Case and the Flow will take it from there. Once the case is crea...

mlamin by Giga Guru
  • 2390 Views
  • 10 replies
  • 5 helpfuls

Workday HR Spoke - Custom Objects

We are in the process of implementing the Workday HR Spoke plugin and I came across the "Custom Objects" module within the application menu. It seems like we could use this to include additional fields under a parent object, though I'm not finding an...

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Resolved! Auto-populate source field on hr case

I have a requirement where the Source field of the HR case should get auto-populated based on how it's getting created. For ex- if the case is being raised over voicemail then the source should auto-populate as phone. How can this be achieved? Thanks...

Best way to store attachments

Dear Experts,We are implementing Employee Onboarding in HRSD, as part of which there will be HR Tasks to collect employee details in the form of attachments for BGV and other purposes. Now there is a discussion on how the sys_attachment table holds t...

gowdash by Mega Guru
  • 397 Views
  • 1 replies
  • 0 helpfuls

Info message coming

Hi,I have records in Portal content table. how this info msg coming any idea?"The Variable Selector is not available. Use the Content Library to add variables when creating this content." 

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Rosy14 by Tera Guru
  • 257 Views
  • 3 replies
  • 0 helpfuls

Portal Enhancements

HI All, On the ESC Portal on the widget Support resources (Topic widget) how can add the Search Configuration and any other filter's by options for example articles filter by counties if needed and also would like to add new filter by options. Can yo...

Schedule entry(cmn_schedule) feasibility check

Hi All, We have to create schedule for SLA but we have some holidays that need to include on schedule entries. We want to know is it possible for any particular region of country that holiday entries not applicable.For exam: Boxing Day holiday is not...

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