This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in ...
Hello Everyone. I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a s...
I have looked all over this site in hopes of finding a quick reference quide on:Service RequestsIncident Management RequestsProblem ManagementChange Management Asset Management When this tool is rolled out for new accounts a majority of employees are...
Hi all, Is there a way to remove the Interactions tab from the Case Creation Page (Xanadu release)? Thank you in advance and best regards,Victoria
Hi Team, I have created landing page using "Dashboard" template on HR agent configurable workspace, able to create dashboard and build reports but when I shared dashboard with HR agents they are not able to view reports. I have checked user access, t...
Hi, I want to update parent HR case based up on child HR tasks and some other fields present in Record producer. But when I am using update record action, it is asking to enter ID and Name fields instead of Record and fields to be updated.Kindly assi...
I am trying to add a table name in sys_properties.list table for TNI properties sn_ni_core_equipment.table but unable to save it it troughing error can anyone help me please
Hi Team,Delegate functionality is working fine, user is able to see the approvals of his delegate in the portal view.But the same user is not able to see in the agent workspace view. In the agent workspace, if i select "My Approvals" its showing only...
Hi everyone, I don't really understand the behavior when I retire an article and choose to replace it for another.For example, if I retire article KB123456 and select yes to replace it for article KB999999 what happens?What is the behavior?See the pr...
I have a question around Benefits Administration: 1. Open Enrollment2. Benefits Enrollment Inquiry vs. Benefits Inquiry3. Add Dependent/Beneficiaries 4. Total Rewards CoE vs. Benefits CoE5. QLE (Qualified Lifecycle Events): MarriagX, Divorce, Child B...
Having issues with Workday Integration. I have followed the steps listed in the document below:https://www.servicenow.com/docs/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-spokes/task/soap-wd-hr-spoke.htmlWhen i go ahe...
I am looking for HRSD study material for certification . can anyone help me with the dumps, material or any guidance?
Looking for a solution to meet a requirement to open a new tab and hide the header menu links, for all users, when in the Configurable HR Agent Workspace. The majority of our agents work only in the Agent workspace and are not familiar with the Plat...
From incident to service request as covert request button in incident form Particular catalog item targeting from incident Button Incident caller is requestor for When button is created incident as canceled.
Is it possible to have documents open up with the 'managed doc' URL rather than the 'viewer.do' url? The issue we are seeing is users sharing the 'viewer.do' url and linking to it but does not always capture the latest version of the document.
