Tickets Visible to all Assignment Groups - HRSD

Cameron13 · ‎10-02-2023

Team,

We have configured HRSD with multiple HR Services, e.g. Benefits, Complaints etc. Each service is managed by a specific (assignment) group. Due to privacy policy, we want logged tickets should be restricted to these specific groups. For example, if there is a ticket for benefit, only group (assigned i.e. Benefit team) should be able to see that ticket. Not every one else . Please suggest if this is possible OOB, or we need to customize?

Ahmmed Ali · ‎10-02-2023

Hello @Cameron13

You can use OOTB COE Security configuration to restrict read/write access to any case based on conditions you configure.

Refer: https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-re...

Thanks,

Ali

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Thank you,
Ali

Sean Antle · ‎10-03-2023

Hi, @Cameron13,

I echo Ahmmed's input. This is the way.

Good luck!

Sohithanjan G · ‎10-03-2023

Hi @Cameron13 ,

You might of OOB security configs acting upon (https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-r...

But still if you need to customize it You can have a before Query BR on that tickets table with condition as below:

(function executeRule(current, previous /*null when async*/ ) {

current.addEncodedQuery('assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744');

})(current, previous);

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