Transfer case COE is not displaying in pop up form.

huntj06
Tera Guru

‎07-02-2018 10:25 AM

In Kingston, I was testing the "Transfer Case" to show to our HR team. By looking at the docs, you should be able to select the COE and transfer the case but I'm not able to get the COE to show up. I was expecting a reference field on that popup, but it seems like it's a string field and then even typing in a COE nothing ever appears.

find_real_file.png

 

Docs: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/TransferHRCase.html

 

Thanks!

Labels:
Preview file
22 KB
0 Helpfuls
  • 1,314 Views
6 REPLIES 6

sachin_namjoshi
Kilo Patron
Kilo Patron
In response to huntj06

‎07-02-2018 03:24 PM

Are you sure that "Transfer case" UI action is not customized on your instance?

If yes, please revert "Transfer case" to OOB version and then let us know with result.

Also, please make that UI Page "Transfer Case" is reverted to OOB version.

 

Regards,

Sachin

0 Helpfuls

huntj06
Tera Guru

‎07-02-2018 04:00 PM

Hi Sachin, both are OOB from what I can tell. I've compared them to my Kingston PDI and everything matches. 

0 Helpfuls