Transfer case in HRSD

[si21]

Hi,

1.What is the concept of non transferrable fields appearing in worknotes after transferring a case to different HR service in HRSD.

2.How do we hide/remove one of those fields from worknotes. (say , hide Deposit percent).

[Harish KM · Accepted solution]

Hi you need to check script include hr_TransferCase. In this script there is a property called "transfer_case.ignored_fields". You can add those fields in this property incase if you dont want in worknotes.

[si21]

Hi Harish, thanks for the response. 

Could you please enlighten me on why OOB display this non transferrable fields when case is transferred? and can we hide this non transferrable fields completely(not by adding individual fields to ignorefield property) from worknotes?

Thanks in advance.

[Harish KM]

HI thatz the way OOB works, you dont need to modify OOB script include that is why servicnow has come up with this property where you can add fields to property, In earlier versions we need to add fields like this to script include where we have customise.