UI policy not allowing to change a field value

[si21]

Hi experts,

We are setting Worktype field based on HR service and subservice using UI policies.

And SLA are configured based on this worktype field value.

Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is autopopulated as Transaction 1day and SLA is attaching correctly. But when agents are changing worktype to other values and saving the form, worktype is not getting changed and remained as Transaction 1day (as per UI policy) but SLAs are triggering for other worktype selected.

How can we bypass UI policy, and display newly selected value?

TIA

[Ankur Bawiskar]

@si21 

Hope you are doing good.

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