UI policy not setting field Read only

ARP3
Tera Expert

I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True. 

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I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI policy hitting it on reloading form. 

Any advice on where else I can check when Field watcher is giving result like this?

10 REPLIES 10

Yes, I checked that as well. Its not mandatory and data policy is also not listing as well in field watcher debugging.

Other question is what happens if the field is appearing multiple times in same form UI, but in different sections of form. Will that affect the UI policy behavior?

Hi,

I don't know if same field can be added in same form multiple times.

But if yes then it will affect only 1 field

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No, it won't affect UI policy even it's same field.

Did you checked for any browser console issues when you inspect this field?

 

Regards,

Sachin

Susan Britt
Mega Sage
Mega Sage

UI Policies do not give consistent results, if 1) the field is on the form multiple times and/or 2) the same field from your UI Policy Action is in multiple UI Policies.  You'll know if the latter is true, because the field will have a red circle beside it within the UI Policy.  Check to see if either of those are true.  

Shivani Singh1
Tera Guru

Hello,

Is it OOB field so that I can give a try and check what all scripts are applied on it ?