UI Policy Show/hide is not working in Agent Workspace but working fine in Default View
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10-31-2022 05:35 AM
Hi All,
We have 2 custom fields in HRIT Operation table IM and IM ticket number which should be exclusively available for 2 HR services. I have written 2 UI policies
1. IM ticket should be visible and mandatory when the HR services are selected.
2. IM Ticket number should be visible and mandatory when IM ticket is True.
Both policies are working fine in Default view , but when i view the same case in Workspace, when IM ticket is TRUE IM ticket number is not showing up. If i use Workspace view instead of Global, IM ticket number is visible when IM ticket is false and tried using Run script as well. Either both the fields are visible or IM ticket number doesn't show up at all. Am i missing anything?
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10-31-2022 08:54 AM
Can you check if Global is checked on both UI Policies? meaning valid for all views.
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10-31-2022 09:22 AM
Yes. I have selected as Global. Its working fine in the workspace and default view. Its not working in the HR Agent Workspace
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10-31-2022 12:53 PM
What application scope did you build this in? maybe it's a cross-scope issue?
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11-01-2022 02:37 PM
We are also having an issue with UI Policies not working in HR Agent Workspace. We have also selected Global so that is not the issue. We just implemented HR agent workspace so our UI Policies are created on the HR Core application. Is anyone else having this issue or solved the issue? Thanks!
