We are leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during HR case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system will automatically update them. This will effectively route the case to the appropriate team, ensuring efficient handling.
Regarding the transfer process, we are utilizing a transfer logic where the case number remains unchanged. We are utilizing Re-classify model (Transfer with existing case number) of the Transfer case functionality.
The issue is - we can't be able to find out a suitable Action for transferring the case with new HR service and request types, but with same case number. Is there a capability that will allow us to transfer the case based on the prediction conditions?
