Unable to parse pdf's

paradise611 · ‎12-04-2018

Hi All,

I am working on uploading a few federal forms to the HR PDF template area and some of the forms aren't producing actual fields. How do I fix this? See issue below. I have also attached the screenshot

Please help!

michaelj_sherid · ‎12-21-2018

From your screen shot I can see (Fillable) fields on the document. If you open the pdf template in a PDF editor you can see the properties of the field that you are expecting in the parsed fields list. It can be just that it is not a fillable field, or a field name is duplicated so only 1 shows up (could be a duplicate of a field that is showing already). The best option is to evaluate the field in a PDF editor. This will tell the story as to why you are not seeing it as a parsed field.

As always, we are glad to assist.

Regards,

Mike

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Lena_Latham · ‎12-04-2018

Hello. I don't see anything in the mapping field. Once you define the mapping field, it should work for you.

The information at the bottom of this Docs page should help: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#PDFTemplateMapping

michaelj_sherid · ‎12-04-2018

Some fields may not be appearing because they are not PDF Fillable fields. I see many federal forms have a box, but it is not a recognized form fillable field.

In additionI have seen cases where the property of the field (viewed in a PDF Editor application) will have special characters which impact the parsing. You can rename these fields within the PDF Editor to avoid those issues (that have special characters for the pdf field)

Regards,

Mike

paradise611 · ‎12-06-2018

ok, If it's not a prefillable form, what do I need to do? Find a software such as adobe to recreate the form as a prefillable form?

Lena_Latham · ‎12-06-2018

Yes, Adobe Pro can be used to convert the form into a fillable PDF. Just be sure the field names so not have special characters. I like to name each field descriptively. For example, first_name, last_name, etc. I find doing this makes it easier when I am mapping the fields later.