Unable to parse pdf's

paradise611 · ‎12-04-2018

Hi All,

I am working on uploading a few federal forms to the HR PDF template area and some of the forms aren't producing actual fields. How do I fix this? See issue below. I have also attached the screenshot

Please help!

michaelj_sherid · ‎12-21-2018

From your screen shot I can see (Fillable) fields on the document. If you open the pdf template in a PDF editor you can see the properties of the field that you are expecting in the parsed fields list. It can be just that it is not a fillable field, or a field name is duplicated so only 1 shows up (could be a duplicate of a field that is showing already). The best option is to evaluate the field in a PDF editor. This will tell the story as to why you are not seeing it as a parsed field.

As always, we are glad to assist.

Regards,

Mike

View solution in original post

Tom O_Neill · ‎12-21-2018

If you were able to parse it then it is a fillable form. Based on your screenshot, it looks like you parsed it (i.e., it is a fillable form).

michaelj_sherid · ‎12-21-2018

From your screen shot I can see (Fillable) fields on the document. If you open the pdf template in a PDF editor you can see the properties of the field that you are expecting in the parsed fields list. It can be just that it is not a fillable field, or a field name is duplicated so only 1 shows up (could be a duplicate of a field that is showing already). The best option is to evaluate the field in a PDF editor. This will tell the story as to why you are not seeing it as a parsed field.

As always, we are glad to assist.

Regards,

Mike