Using HR Case [sn_hr_core_case] Table AND Creating Custom COE

[Mrman]

Hi All,

My Client has a requirement to develop an application in HR Scoped Application on Kingston version . After analyzing the existing COE structure provided in the Base line instance we found that none of the COE table and its Services exactly matches/fits to the requirement .

Please suggest if it is a best practice to use the HR Case [sn_hr_core_case] to create the cases . Can we create the Cases on the Core Case Parent table ?

Also as an othe roption , please let me know if we can create a Custom COE by extensing the HR Case Table and create the required Topic detail , Topic Category and HR Services.  Is this recommended by Service Now ?

Pleas help to answer this so we can decide any of the option to fit the Customer requirement.

Thanks in Advance .

Ravi G

[quentin_gillet]

Hi Ravi,

The 2 options are viable, my preference would be to use the sn_hr_core_case table. (just to avoid extended tables and creating multiple forms as a result). 

If you want to create your own COEs, please remember to extend the sn_hr_core_case table for your new COE table.

Good luck!

[Mrman]

Hi ,

Please confirm if we can create new HR Services , Topic, Category on this HR Core Case table [sn_hr_core_case].

As it is the parent table for other COEs , please suggest if use the Core Case table for creating cases and creating new HR Services.

Currently in the Baseline system HR Core Case table has following HR Services.

General Inquiry

Bulk Parent Case

Our customer exactly has the following requirement to have HR cases created , Can we use the Hr Core case table for below requirement.

Goods receipt 

Purchase Order

[Rob Sestito · Accepted solution]

Hey ravigpalli,

What quentin.gillet stated is a very good baseline to follow/start off with. When it comes to creating new HR Services, yes you can create those as much as you / client see fit that is needed. And yes you can create them to point to ANY COE. Out of the Box (OOTB) or custom ones. If you need new HR Services (aligned with a new topic category --> topic detail, you can certainly do so). As an organization, we recently went from Istanbul Non-Scope HR to Kingston Scoped HR. We took many OOTB Services and disabled them. As we need our services to be a bit more specific - but this is per user case.

I also created two new custom COEs, with their own Topic Categories down to HR Services.

To your exact last question, with using the HR Core Case table, adding Goods receipt and Purchase Order for new HR Services, yes you can certainly do that. But, you either have to tie them to an existing Topic Category/Detail, or create new ones from scratch. My guess is, you would want to create new Topic Category/Detail to tie them into.

Therefore, you would go to Topic Category module and create New:

Be sure to select the COE you want them to fall under, in your case, adding them to the HR Core table - and then enter in a name for the Topic Category (Maybe Goods)

Once you save that, then we can do the Topic Detail

Give the Topic Detail a name (and this is just me spit-balling)

Now we can do your HR Service(s)

And just take off from there 🙂

Now we can use those HR Services, under HR Case core table:

I hope this helps! Let me know if you need anymore help with creating your own custom COE. It's fairly easy - just need to go slow and make sure you take your time creating them. And be sure to remember to extend from HR Core Case or not. Most likely - you will.

Cheers!

~Rob

[Mrman]

Thank you Rob for the detailed explanation.It is really helpful.