how to make a rule base mandatory in order gude
Hi team, please i would like to disable this toggle to be set it to read only and keep it selected for a specofoc item but could not find a way to do it, any idea on how to do it?
Forum Posts
Resolved! Mapping to Parent Case from HR Task Submit Catalog Item?
Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...
Resolved! HRSD Unguided Simulator - HR Case not being created correctly through Employee Center
In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...
Resolved! BR to exclude some users from seeing some cases
Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case here is the script but still didn t work(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY...
How to make bold for one word in virtual agent greetings
Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...
How to edit this this limit in "cases opened for user" in HR agent workspace
HiIn HR agent workspace there is a section/relationship( as attached screenshot) named "Cases opened for user(50)" which is set the limit to 50 in default even though opened for have more than 50 cases , we need to edit /increase the limit so that al...
Need some help/idea for copying of assignment group field to new field "created by group"
Hi we have a req where new field "created by group" field should copy the value from "Assignment group"Here there are 2 cases1. if we are creating case from Record producer it should be " assignment group = created by group"so what process can be don...
Resolved! Anonymous Report Center catalog item
Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...
Resolved! Text is not clearing when clicking on the "save" button in comments section
HiIn HR agent workspace, we have an issue, the comments which we post there, and when we click on "save" button , the note was saved but text still appears in compose text box and text box did not clear(please refer below screenshot)so we need to cle...
SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)
SERVIÇOS DE RH NO SERVICENOW - Guia prático para POs (sem tecnês)O grande desafio do RH é explicar, de forma simples e sem virar aula técnica, como os Serviços de RH funcionam no ServiceNow para POs que estão chegando agora ou que não vivem o dia a d...
How to add similar 'Add to favorites' functionality in Popular Items widget in employee center
Hi All,We are using similar to Popular items widget in Employee Center which shows all the popular catalog items.Our requirement is to add "heart-my favorites" feature which let users to add Cat items to my favorites. my question is-How I can add thi...
identify HR service and its assignment group
Hi Community, i was asked to make a report to easily identify which Group is managing which HR service on the Dashboard. i've used "sn_hr_core_hr_service_assignment_group" table is this correct? or is there any other way to make it.also in sn_hr_core...
Order Guide auto-scrolls to top when expanding items in “Choose Options” – how to prevent this?
Hi Community,We are using an Order Guide in Employee Center / Service Portal and have noticed the following behavior:In the Choose Options step of the Order Guide, when a user expands (opens) one of the included items, the page automatically scrolls ...
Question Answer(question_answer) table is storing value in english.
Hello Community, I have a lookup select box variable which is refering to Choice table. The options of this variables are translated to different language . When user from japan is trying to raise case , they are getting all the fields and their opti...
Add new file type for export in HR Agent Workspace
In our company we are offering Googlesheets as additional export option. In the list view -> Export in standard UI we were able to extend the Export option in the Context Menu list by adding a new Dynamic Action. In HR Agent Workspace the Export butt...
