Meta tag is not working
I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.
Forum Posts
Notifications are not being triggered in DEV and in TEST for any service
Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?
Configuring conditional script in service now trigger
I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...
Keywords not bringing the correct topic
Hi, I have created a new designer topic where I have added a few keywords. While I am typing with few of the keywords in the PAT it is returning back a different designer topic instead of the topic I created. Could anyone please help me with the work...
Resolved! Guidance on Setting Up a PDI with Employee Journeys
Hello everyone,I am currently working on my Personal Development Instance (PDI) and would like to effectively set up Employee Journeys. I have already downloaded and activated the following plugins:HR Scoped App: CoreEmployee CenterJourney Accelerato...
Resolved! Need to close all task
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
Remove Fields coming in Description after Record producer submission
Hi ,I have 2 fields on the record producer , that are not visible on the form but visibility of the other fields are based on these field.When user submits the case, this field comes up in the description of the case (description shows all the fields...
Resolved! How does "Recommended for you" and "Popular topics" widgets work on Employee Center Pro?
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Activities under Activity set are not triggering in a Lifecycle Event after Yokohama Upgrade
Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
I need a report that details the duration taken to close each HR case.
Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...
Add Parent Case Subject Person field to HR Task Template Rich Description
I am creating an HR Service for Peer Review. It begins with the manager submitting a record producer where they select their employee (reviewer) with a peer to review (reviewee). I have set the Opened for as the Reviewer. I have set the Subject Perso...
Employment letter automation
HiNeed to help on below scenario.Once the HR case created, employment letter should automatically created without agent intervention and attach to case and close the case and we have 3 templates for 3 countries, how to get in to this without agent l...
Duplicate Variant of HR Workspace
Hi Team, When i created duplicate variant of UI builder landing page, and click on my team high priorit case, heading is showing as null, Why its happening.
Resolved! PDF letter - fully automatic workflow?
Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...
Issue with standard ticket page for HR Case which is linked to a Universal Request
Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...
