Hello all, I have a requirement where i have to create two fields, Category and sub category Where we have dependency , example If category is having options a, b, c and sub category has values a1,a2,a3,b1,b2,b3.....If a is selected a1,a2,a3 should b...
Hi Team,I’m currently working on an HRSD Lifecycle Events configuration and running into an issue where the Activity is not getting populated on the HR Task that is created via a subflow.What I’m trying to achieveLifecycle Event → Pre-Start Activity ...
I am unable to remove attachment from kb knowledge. I am an admin and kb knowledge workflow state is also Draft.
Hello SN community! My organization is having a really difficult time getting the reporting and analytics we need within the scoped Employee Relations due to all the separation between the tables (ER Case, Corrective action, allegation, involved par...
Is there Form I-9 & E-Verify plugins or Apps from Servicenow app store we can use to integrate with Servicenow?
Hi Community,I am currently learning and practicing ServiceNow HR Service Delivery (HRSD) and would like to get some real-time / industry-level use cases for hands-on practice.Can anyone please share:Real-time HRSD business use casesCorresponding tec...
Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
Can any one please tell me that what's the much minimum percentage required to pass servicenow cishr certification exam??
Hi Everyone,I am facing an issue in HR Agent Workspace with the Close Complete action on sn_hr_core_case_payroll.Requirement:When State = Close Complete (3):Close Notes should become visibleClose Notes should be mandatoryCase should not close if Clos...
Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...
HI @Ankur Bawiskar ,In Hr Templated what is the used of link templated fields and extra tab fields .can you please provide me the some examples
Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)Store app not showing HRSD specific Impact Value Management plugin. I can see other 11 plugins for ITSM, HAM etc, but not HRSD specific
Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?Use case - Ticket volume is <5M recordsRequirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options...
We noticed a change in our environment recently where the To field in the Activity Stream Compose modal in HR Agent Workspace is now marking the "To" field as mandatory when composing an email through Agent Workspace.Is there any way to make the "To"...
