I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...
I have created 5 checkboxes where when checkbox1 is selected a message1 should be displayed and if checkbox2 selected then message2 be displayed and so on. I have tried to achieve this using rich textbox as message and show/hide using UI policy but i...
Agent Assist for knowledge articles configuration is linking to backend (kb?). How to change this so that the "Add link in email" and the KB link actually links to portal (.esp?).I tried KB0868501 Change the copy Link action in Knowledge articles whe...
Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...
Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...
Hello all, Not sure if this is only an Activity Set trigger script-related issue only but here is what I experienced. I had to use a scripted condition for an Activity Set trigger, it checks a date and the completion of the previous Activity Set. The...
Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...
Hi Team, I have a question regarding Playbooks in ServiceNow, specifically around tracking actions performed in the Workspace form view.Let’s say I have a UI action (e.g., a button click) that creates a child case. I would like to understand:How can ...
Hi SNOW people,Need help in HR Case Creation Configuration page. I need to know the significance of some of the fields from different section of this page From the Employee Search : User,Links, Priority table name, Priority column.From the Case Sea...
I want to see Candidate Name in the Short Description of the HR Case created.Now the script contains in record producer : new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);Now in hr case it is coming : abc...
Hi All,I have created case and populated assignemnt group is ABC. When i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.ABC group has HR agent(sn_hr_core.basic) role. Please suggest any sol...
I need an understanding on how basically a journey will get closed when it's created from the Journey source :Lifecycle Events and Journey Accelerator.The lifecycle events ends after 90days.
Hi,In our instance, Virtual Agent is creating HR cases with Opened by = guest instead of the real employee.How can I trace the actual user behind these cases, and how do I prevent HR cases from being created as guest in the future? Thanks!
I created new HR Service for offboarding in two different instances exactly the same wayin first instance the subject person is not defaultedand in second instance it is getting defaulted to opened forHow can I clear the subject person field while cr...
Hi all, I have created an Attachment field in the record producer, but after I upload the attachment, two records of the same attachment will appear in the ticket page. What is the reason for this? The HR module I use, There is a method in the record...
