Hello experts,Did anyone of you encounter a similar behavior,When an HR case is created with HR tasks there are instances wherein in the Task reference below, instead of HR task, change request is displayed.Correct behavior:Weird behavior:Regards,Vai...
Hi everyone, We recently upgraded our instance to Zurich and started receiving cases that non-HR users were unable to submit certain forms because the mandatory reference field was showing no results. The field points to our sn_hr_core_job table, and...
When viewing a COE Security Policy record, users with the sn_hr_core.admin role aren't able to see or set the value of the COE field, which is just a list of hr case tables. They also don't have the "Insert a new row..." option to add a new group to ...
Hi Everyone, I have configured a SharePoint search source in our HR portal. Currently, the search results display only the SharePoint name. However, we also need to display the associated site name and its URL.I’ve tried multiple approaches, but have...
In my archive tables sys_id's are getting displayed in place of reference records for "assignment group , opened for, opened by and affected user". archive rules are configured and "retain references" is checked true.in those archive tables, type of ...
What could be the reason why Hrc form that is made of 2 column on load start to only load one column. It forced user to clear the cache and browser history then log back in to have all columns appearance. This is happening only on HRC form not on the...
Hi there,I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?The addresses that are used now, are our "default/general" emailaddress, bu...
Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...
Hi, I have a query: Is it possible to implement load balancing using matching rules regardless of agent skills or the COE table on which a case is created?Additionally, can capacity be automatically freed when a case is moved to statuses such as Awai...
I have gone through the tasks multiple times and tried following the instructions from previous posts and still getting the following errors Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Develop...
Are there any customers who have used both ServiceNow HRSD & Workday Help for service delivery? I'd love to hear very specific pros/cons. Obviously ServiceNow is great for coordinating tasks across the organization, not just within HR. What other exp...
Hi Community,I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.Context:Our company has a custom internal font (not available on the web)I'm building KB Article Templates with HTML...
Hi, I have a issue. Which I navigate to all catalogs in ESC portal, the items, Report an issue and Can't find what you are looking in Popular items. I don't want them bcoz they are in ITSM side. How should I remove / Hide. I already checked taxanomie...
Hi All, In servicenow to workday integration, Once any updates happens to the user record in servicenow hwo those will be updated in the workday ..How to check those ,In my scenario some personal details are not mapping to the workday record .
Hello, I am working on a project that involves making a UI button visible in the agent workspace based on a field in the hr_profile. During this implementation, I discovered that our opened_for does not always align with our hr_profile. I found some ...