Hello HRSD Community! I have a very long list of HR Cases that need to be transferred to another COE table (i.e. sn_hr_core_case to sn_hr_core_case_benefits). What is the best way to do this without having to manually transfer each case individually...
Has anyone implemented a way to hide Level 3 and Level 4 topics from the mega menu while still keeping them accessible through navigation? We would like the mega menu to display only Level 1 and Level 2 topics. Lower-level topics (Levels 3 and 4) sho...
Hi Everyone, We are currently reviewing our HR Service Delivery (HRSD) design and would appreciate guidance from those with implementation and architectural experience.Specifically, I’m looking for best practices around the following areas:Custom COE...
I have a requirement to create a method to transfer an HR Case to an Incident. Is the best method to use a UI Policy from the HR Case Form?
Hi Community,We are currently facing an issue with the Now Assist – Case Summarization capability in ServiceNow HR Service Delivery.Issue DescriptionWhen an HR Case is in Work in Progress (WIP) state or any state and HR agents use the Case Summarizat...
I have written very simple code to copy fields values from CSM case to task but seems not working . I'm creating case task manually using "New" button in related list tab.Its BEFORE, INSERT business rule without any conditionIs there anything I am mi...
Hi All,Does anyone knows about thisWhenever we search for a catalog item on the portal, the first result appears in the Suggested Card using Genius Search Results.We would like to modify the Suggested Card behavior so that, instead of displaying the ...
Hi Community!I want to place a HR record producer under acategory. I have taken a record producer which is already inthat category and created my Record producer with the neededdetails. But when I am checking if it reflects in the right place, Iam st...
So we are unable to change the language text of the following Module:The other three for HRSD we are in the process of doing now, but this one we can't. In fact, editing this module isn't an option. Where can we find this module so we can localize t...
Hi Team,In my customer’s instance, when using ‘Save as Column’ under LIST in the HR Agent Configurable Workspace, not all columns appear in the new list. What could be the reason, and how can this be fixed? I tested the same functionality in my PDI a...
Not able to see any HR assignment group or any group when selecting 'Assignment group' in vertical lane field. Please see the screenshot and give me a resolution.
Hi! Any insights on how to create a report on published knowledge articles without the older versions? When we do knowledge article reporting, there are duplicate records and it's probably versioning. But open to how others are doing this as I expect...
I got a request from a user where he/she needs to view the additional details- the variable details of particular HR service after the case is closed complete.Normally we can view that if the case is active.But if the case is closed its not viewable....
Hi All,I want to know whether we have ServiceNow Out of the Box "Next Case" button to move the HR Cases state. Or does this comes with some plugin which needs to be installed.Let me know if we have it and how to enable it for HR Agents.
Hello Community, We have installed the Opportunity Marketplace Store in our ServiceNow instance, but we are unable to see the Opportunity Marketplace within the Employee Center.Additionally, we’re not able to identify or access its functionality afte...