Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...
We would like to be able to display this query value on the [sn_hr_core_condition] table for HR administrators. This would help provide a first glance view on the table level, or in a report, of the condition match without having to open it in detail...
Hi Community,I have around 13 years of experience in HR and Resource Management (RMG), handling workforce planning, demand fulfillment, and release management across multiple business units.Recently, I started exploring ServiceNow and have been doing...
Hi We have requirement that is on startwork ui action but they doesn't want to touch that oob ui action so they want me work on onsubmit client script that is Whenever the case changes from ready to in progress state by clicking on start work the Sla...
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable w...
Hi Guys, I am working on workday integration inservice now, while I am getting the data in the staging table and via the out of the box flow i am mapping it .I have a transform map associated to the staging table too, which targets the main table.Rig...
Hi! At the end of the course i met an issue which i cannot resolve. I cannot validate the task, and i am running out of time thus i need your help. I would really appreciate any reccomendations!
Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...
I am working on an RTBI report configuration for the "Personal Information Report" service. I have created custom data classes and added both User data and HR profile data details in the report. When I click preview PDF it is only showing user table ...
I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?
Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...
When we are going submit the portal form the selected requested for user has any in progress case already exist. we should give a warning message when they did initial click on submit button(it will not allow to submit). Still he is ok to create new...
We have set up journeys with accelerator plans. Journey owners can use the "Add task" on the accelerator plan, but we want to limit the options for tasks for them.Where can the choices in the "Task type" in the modal be configured (see attached scree...
HR Service Delivery (HRSD) When planning an HR Service Delivery (HRSD) implementation, is it mandatory to get a license and generate an HR profile for every user record in the sys_user table? Is it allowed to limit the scope of licensing - for exampl...
HelloSomehow I'm not able implement this.I need this (i) preview button for Subject Person and Opened For and I'm not able to add this preview.Why? How to do it please?