How to Add a visible button or Ui Button to the Taxonomy: "Submit Request"
I have received a requirement to add a UI button to the Taxonomy with the label "Submit Request".Could someone please guide me on how to implement this?
Forum Posts
Resolved! Bring record producer variables into flow designer
Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...
Document Template
HI there, I have a requirement to attach the document on the HR task so that assigned to person can edit the document and generate the document tasks.. This requirement currently we have on the HR case where assigned to can edit the document and gene...
Cannot add Checklist Item
Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user. Has somebody an idea to fix that problem?
Search Knowledge Base for all instances of the subdomain of the Workday URL
We're moving to the Workday public cloud in the next year, and so all instances of our Workday url will need to be updated. As you can imagine, we have many links to Workday pages within our Knowledge Base in ServiceNow, and we have a large volume of...
HR Triaging Dashboard
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
HRC - user leaves comment on the portal but does not rejects the case
Hi,We have issue with user behavior. I am looking for inspiration.We send out notification on Awaiting acceptance. User goes to the portal, leaves comment but does not click on 'Reject' solution. DO you have similar issue? Do you have any ideas how t...
Employee Journey Management - COnfiguring Onboarding journey
Hi all, I'm working on implementing Onboarding Journey for our new hires. But I've a big question in design.How can we start a onboarding journey for candidates (who have not joined the company yet)Because ideally their HR Profiles are created only 2...
HRSD
When I submit a Leave of Absence request through the Record Producer, a case gets created in the sn_hr_core_case_total_rewards table, but no corresponding record appears in the sn_hr_core_leave_of_absence table or under the HR Profile’s ‘Leaves of Ab...
Resolved! Add link in HR Response Template
Is there a way to link a specific knowledge article in an HR Response Template? It would save a step to just have the link in the response instead of also attaching the KB to the case. Thanks!
Sharing articles with externals through HR case - best practice
Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...
HR Agent Workspace Close Complete UI Action
Is anyone experiencing issues with the Close Complete UI Action in HR Workspace? Our users have to click it twice for it to save.We are using the same UI Action from Human Resources: Core application and have just completed the Workspace section. May...
'HRM Todos Summary' widget
Hi Team, Good day! Could someone please let me know, how widget 'Standard Ticket Conversation' is being called within widget 'HRM Todos Summary' ? I need to replace with one of custom widget, however I am not able to find out the script which is call...
unable to launch activity set from a existing HR service
I have two forms.Form 1 with "Abc" Hr service. It has journey configurations and Lifecycle events.So, activity set is launching once the lifecycle event case gets created.form 2: with the help of script, I'm able to add same hr service which is being...
If click on "Add link in email" link, auto populate the opened for user in "To" under compose email
Hi,If i click on "Add link in email" link, auto populate the opened for user in "To" under compose email.I tried to find the "Add link in email" link in cxs_ui_action_config but is am in right place to configure the scenario?Can anyone please help on...
