Universal Request UI Action Roles

[gerardoroch]

Hi community,
I was wondering if it's possible to customize the OOB UI Action Condition for triaging HR Cases or Incidents from a UR record without getting any impact or if any of you have any experience with that

  

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[Abbas_5]

Hello @gerardoroch,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/impact-of-modifying-the-condition-of-a-oob-ui-a...

If it is helpful, please hit the thumbs and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik