User can access draft articles in Human Resources General Knowledge KB but not in HR Policies KB
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Tuesday
Hello Team,
I am facing an issue with knowledge article access in HRSD.
The user is able to view and access draft articles in the Human Resources General Knowledge knowledge base. However, the same user is unable to access draft articles in the Human Resources Policies knowledge base.
The user appears to meet the access criteria defined for the HR Policies KB, and the required roles/group memberships have already been verified.
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Tuesday
Hey @KaranamT
I would first compare the access configuration of both knowledge bases.
Since the user can access draft articles from the Human Resources General Knowledge KB but not from the Human Resources Policies KB, I would check the following:
- Compare the Can Read User Criteria for both KBs.
- Check if the HR Policies articles have any article level User Criteria.
- Verify the Knowledge Base and article state of the affected articles.
- Check if any script or condition in the User Criteria is excluding the user.
- Try impersonating the user and open the same draft article to see whether it is hidden or showing an access denied message.
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If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.
Regards
Vaishali Singh
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb
