Users with sn_hr_core.manager not able to add members in hr groups that have the role sn_hr_core.basic

Sharique Azim
Kilo Sage

Hello,

We have  automated  workflow which will allow users to request to get added into a  group . The manager  needs to approve it  to add the users.

This works all fine when normal  groups are in subject for tests ,but fails when the group has sn_hr_core.basic role . The workflow activity is completed(shows blue) ,the logs come up properly, transition to next activity is succesful.

Now i understood that one needs to have sn_hr_core.manager role(as defined in the 'Assignable by' field of the role in question.)
But even  a manager who just has itil and  sn_hr_core.manager role cannot  add the  users into the group. Although , users with sn_hr_core.admin can, which does not satisfy the requirement.

Please note:

1. Same manager can approve and add members in other groups that has any other group roles.

2. Once sn_hr_core.basic role is removed from the group ,it works normally, i,e users can be added by the same manager.

3. Obviously sn_hr_core.admin  cannot be given to many users because there could be many groups in the future.

4. Even  the   workflow is in different scope(global) , users dont have problem while approving for any other groups or role.

5. Other common reasons  have already been checked and ruled out.

Requesting some help.

 

1 ACCEPTED SOLUTION

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Hi shariq,

This has to do with all of the other roles that are contained within the HR Basic role. The next best step is to go through those roles to see which has an Assignable by Attribute that your manager does not have. As of N, there were some changes in the Assignable by for HR Roles.

Regards,

Mike

View solution in original post

3 REPLIES 3

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Hi shariq,

This has to do with all of the other roles that are contained within the HR Basic role. The next best step is to go through those roles to see which has an Assignable by Attribute that your manager does not have. As of N, there were some changes in the Assignable by for HR Roles.

Regards,

Mike

This worked .. I was unaware of the same using previous versions

Rajani5
Tera Contributor

Though i tried to give all the roles and sub roles to the manager where  Assignable by Attribute is there. it doesn't worked.But when  sn_hr_core.basic role is removed from the group.

 

Please help me how does the issue resolved.